Campus Experience & Security Supervisor

BIMM University; West of England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking a Campus Experience & Security Supervisor to lead front-of-house operations, support campus safety, and coordinate access control across campuses. The role blends welcoming students and visitors with routine security and administrative tasks.

You will manage sign-ins, passes, and ID services, while maintaining records and supporting emergency procedures. A calm, proactive communicator is essential in this public-facing environment.

Qualifications

• Experience in a front-of-house, reception, security or customer-facing role.
• Strong communication skills, both written and verbal.
• Good organisational skills, with the ability to manage competing priorities in a busy environment.
• Understanding of health, safety and safeguarding considerations in a public-facing setting.

Responsibilities

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests.
• Offer clear information and guidance, helping people navigate campus services and facilities.
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment.
• Support the secure opening and closing of buildings in line with agreed procedures.
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately.
• Manage visitor sign-in processes and issue passes in line with health and safety requirements.
• Keep accurate records using visitor, key management and related systems.
• Assist with emergency procedures, including evacuations and routine system checks.
• Identify and elevate any facilities, safety or security concerns.
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately.
• Support ID card services, including processing new requests and replacements.

Skills

Front-of-house

Customer-facing

Communication skills

Organisational skills

Health & safety awareness

Tools

Visitor management systems

Sign-in processes

Job description

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About The Role

As Campus Experience & Security Supervisor, you’ll play an important role in how students, staff and visitors experience the campus day to day. You’ll be a visible and approachable presence, helping to create an environment that feels safe, well organised and welcoming.

The role combines front-of-house activity with operational, security and administrative responsibilities.

What You’ll Do

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and elevate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

What You’ll Bring

• Experience in a front-of-house, reception, security or customer-facing role
• A calm, approachable manner with the ability to engage confidently with a wide range of people
• Strong communication skills, both written and verbal
• Good organisational skills, with the ability to manage competing priorities in a busy environment
• Confidence using systems and maintaining accurate records
• An understanding of health, safety and safeguarding considerations in a public-facing setting
• Sound judgement and the ability to work independently within established procedures

Why BIMM University

We are a values led organisation, meaning our core values underpin all that we do:

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.