Campus Experience & Events Coordinator

The University of Law; Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Annual leave 30 days

Staff/Student discounts

Private Medical Scheme

Life Assurance

Contributory Pension Scheme

Season Ticket Loans

Job summary

The University of Law on the London Moorgate campus is seeking a Campus Hub Officer to deliver a welcoming student service and coordinate campus events. You will support enrolment, issue student IDs, and ensure a smooth campus experience for all customers.

The role involves triaging complex queries, working with operational teams, and promoting on-campus activities to engage students in inductions, fairs, workshops and assessments.

Qualifications

• Experience providing frontline customer service or student support, ideally in higher education or service environment.
• Understanding of excellent customer service principles and welcoming, inclusive student experience.
• Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously.
• Experience handling face-to-face enquiries, ensuring professional and efficient resolution.
• Ability to use initiative and problem-solve within established procedures, escalating appropriately when required.

Responsibilities

• Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration)
• Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
• Accurately triage and elevate any complex or personal support queries in line with the service management framework
• Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers' fair, workshops, information sessions and on campus assessments

Job description

The University of Law on the London Moorgate campus is seeking a Campus Hub Officer to deliver a welcoming student service and coordinate campus events. You will support enrolment, issue student IDs, and ensure a smooth campus experience for all customers.

The role involves triaging complex queries, working with operational teams, and promoting on-campus activities to engage students in inductions, fairs, workshops and assessments.