Campus Experience Specialist - Student Support

Luminate Education Group / Business Support; Leeds; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Annual leave benefits (44–39 days + BH

Teacher/LGPS pension schemes

CPD opportunities and staff training

Family friendly policies

Discounted onsite spa and gym

Travel and commuting discounts

Flexible/hybrid working opportunities

Job summary

Luminate Education Group in Leeds is seeking a Customer Experience Assistant to join our Campus Reception and Contact Centre teams at Park Lane Campus. You will guide students and visitors, handle enquiries, and support applicants from application to enrolment, all while modelling a warm, helpful brand experience.

The role sits within a large, diverse team and offers a range of benefits and flexible working opportunities. Actual salary details are provided in the posting.

Qualifications

• Experience in a customer-focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good attention to detail and accuracy.
• Literacy and Numeracy at Level 2 or above.

Responsibilities

• Greet everyone with a smile and be friendly to students, visitors and stakeholders.
• Provide outstanding customer service, information and guidance via face-to-face, telephone, email and web chat.
• Guide current and prospective students from application to enrolment.
• Identify needs, clarify information, research issues and provide solutions.
• Participate in student recruitment events such as open days.
• Promote course-specific curriculum programs and activities.
• Adapt to flexible workflows and occasional Saturdays.

Skills

Customer service experience

IT skills

Data protection

Attention to detail

Literacy & numeracy

Tools

Microsoft Office

Google Apps

Job description

Luminate Education Group in Leeds is seeking a Customer Experience Assistant to join our Campus Reception and Contact Centre teams at Park Lane Campus. You will guide students and visitors, handle enquiries, and support applicants from application to enrolment, all while modelling a warm, helpful brand experience.

The role sits within a large, diverse team and offers a range of benefits and flexible working opportunities. Actual salary details are provided in the posting.