CAMHS Administrator

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an enthusiastic administrator to support the Children and Young People’s Services in the East area. The role requires good keyboard/IT skills, strong communication, and a professional telephone manner.

Applicants should have a good education and NVQ 3 in Administration, with NHS experience being a plus. Welsh language ability is desirable, and applications from both Welsh and English speakers are welcomed.

Qualifications

• NVQ 3 in Administration or equivalent level of knowledge/experience.
• Good standard of education including English and Maths.
• Audio typing is desirable.
• NHS experience is desirable.

Responsibilities

• Provide accurate, efficient, and confidential administrative support to Children and Young People's Services (East area).
• Communicate confidently with people at all levels and maintain a professional telephone manner.
• Organise workload, prioritise deadlines, and use own initiative to resolve problems.
• Maintain high standards of data handling and IT usage in a busy office environment.

Skills

Excellent communication

Telephone manner

IT skills

Microsoft Office

Keyboard skills

Education

NVQ 3 in Administration

English and Maths (good standard of education)

Tools

Microsoft Office

Job description

Job Overview

The ability to speak Welsh is desirable for this post; however, applications are welcomed from both Welsh and English speakers. We are seeking to recruit an enthusiastic and motivated individual to provide accurate, efficient, and effective administrative support to Children and Young People's Services within the East area.

Main duties of the job

The successful candidate will possess a good standard of education, excellent communication skills, and a professional telephone manner, with the ability to communicate confidently with people at all levels. They will be organised, proactive, and capable of managing their workload effectively, using their own initiative to meet competing priorities and deadlines.

Previous experience working in a busy office environment is essential, particularly in settings with frequent interruptions, high workloads, and conflicting demands. The successful candidate will demonstrate strong keyboard and IT skills, including experience using Microsoft Office applications.

The ability to maintain a professional, sensitive, and confidential approach at all times is essential. Experience of audio typing would be advantageous.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications And/or Knowledge

Essential criteria

• NVQ 3 in Administration or equivalent level of knowledge/experience.
• Good Standard of Education including English and Maths

Desirable criteria

• Audio Typing
• ECDL/RSA

Experience

Essential criteria

• Significant office administration experience
• Able to use own initiative and judgement to analyse and resolve problems.
• Ability to support and deliver to deadlines on a wide range of administration processes.
• Experience of communicating directly at all levels in an organisation.

Desirable criteria

• NHS experience

Values

Essential Criteria

• Enthusiastic and motivated individual.
• Work as part of a team and on own initiative as required.