CAMHS Admin Assistant

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 27,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) in North Wales is seeking a self-motivated Administration Assistant to join the Central Child and Adolescent Mental Health Service Team. You will provide administrative support to clinical and operational staff, manage a busy workload with discretion, and maintain excellent customer service while using IT systems.

Experience in a hospital environment is not essential, but IT proficiency and the ability to work under pressure are required.

Qualifications

• Good general education.
• Level 2 IT/Word/Text Processing qualification or demonstrable skills/experience.
• NVQ Level 2 Business Admin (Desirable).

Responsibilities

• Provide accurate and prompt administrative support to facilitate efficient appointment booking.
• Provide reception, clerical and typing support for the CAMHS team with courtesy and discretion.
• Demonstrate a flexible approach to work and prioritise tasks within own responsibilities.

Skills

Good general education

Level 2 IT/Word/Text Processing

Education

NVQ Level 2 Business Admin

Level 2 IT/Word/Text Processing Qualification

Job description

Job Overview

We are looking to appoint a self-motivated, enthusiastic person to join the Central Child and Adolescent Mental Health Service Team as an Administration Assistant. The successful candidate will be expected to provide administration support to a team of clinical and operational staff, respond to working under pressure within a busy working environment. It is essential that the postholder will have a flexible approach to work to support team members and to meet service demands. Whilst previous hospital experience is not essential, the successful applicant will be able to demonstrate an ability to provide excellent customer service, and will have IT skills. The ability to communicate effectively and handle sensitive situations is essential, as is the ability to work to tight deadlines ensuring effective service delivery. A working knowledge of WPAS is desirable but not essential as training will be provided.

For further information please contact:
Jules Richardson-Mcilveen - 03000 851949

Main duties of the job

A good telephone manner and communication skills are essential. A knowledge of the hospital’s Patient Administration System is desirable, although training will be given. The ability to speak Welsh would be beneficial but is not essential. The post holder will be required to demonstrate a professional and sensitive manner at all times. The Administrative Assistant post requires maintaining strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion at all times. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, clerical and typing support for the Child and Adolescent Mental Health Service, demonstrating a courteous, professional and sensitive manner at all times. The post-holder will have the ability to demonstrate a flexible approach to work and be able to prioritise tasks within the scope of own responsibility. To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

Person specification

Qualifications And/or Knowledge

Essential criteria

• Good general education
• Level 2 IT/Word/Text Processing Qualification or demonstrable skills/experience

Desirable criteria

• NVQ Level 2 Business Admin

Experience

Essential criteria

• Previous experience in a clerical, administration/ reception role

Desirable criteria

• Experience of working within the NHS (hospital environment)

Aptitude And Abilities

Essential criteria

• To function efficiently under pressure and to meet deadlines
• Ability to prioritise workload

Desirable criteria

• Ability to speak Welsh