Cambridge Hotel General Manager: Lead Guest Experience

Graduate by Hilton Cambridge; Cambridge; On-site; GBP 90,000 - 120,000; Full time

Job summary

Graduate by Hilton Cambridge is seeking an exceptional General Manager to lead its next chapter. This Cambridge hotel sits beside the River Cam, offering a distinctive character with a focus on guest experiences, thriving F&B and strong commercial performance.

The role demands a hands-on leader who can unite teams and uphold Hilton standards. The General Manager will take full responsibility for people, service, operations and financial results, collaborating with ownership to strengthen the

Qualifications

• Previous experience as a General Manager within Hilton is essential.
• Strong commercial judgement and a visible, hands-on leadership style.
• Experience in a hotel with substantial F&B or events is valuable.

Responsibilities

• Lead, coach and develop the hotel's leadership team.
• Set high standards across rooms, food and beverage, events and guest experience.
• Own the budget, forecast and overall commercial performance.
• Build strong relationships with Hilton, local partners and the wider community.
• Create a culture where colleagues feel supported, accountable and proud of the hotel.

Skills

Leadership

Hotel operations

Budget management

Staff development

Guest satisfaction

Hilton brand standards

Job description

Graduate by Hilton Cambridge is seeking an exceptional General Manager to lead its next chapter. This Cambridge hotel sits beside the River Cam, offering a distinctive character with a focus on guest experiences, thriving F&B and strong commercial performance.

The role demands a hands-on leader who can unite teams and uphold Hilton standards. The General Manager will take full responsibility for people, service, operations and financial results, collaborating with ownership to strengthen the