Call Centre Sales Specialist

Gallagher; Nottingham; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development

Learning opportunities

People-first culture

Job summary

Gallagher is seeking ambitious Sales Specialists to join Vasek Insurance, based in Nottingham. You will build relationships with insurance brokers, support policy renewals and contribute to retaining existing business.

Full training and opportunities for industry qualifications are provided, with a long-term career path in a global insurance leader. Role requires speaking with brokers, managing renewals, and delivering excellent customer service.

Qualifications

• Experience in sales or customer service is beneficial but not essential.
• Confident speaking on the phone with clear communication and rapport-building skills.
• Able to manage relationships with brokers and support renewals.

Responsibilities

• Handle a mix of outbound and inbound calls with brokers ahead of policy renewals.
• Build strong broker relationships through regular phone conversations.
• Identify opportunities to retain and grow existing business through relationship management.
• Record customer information accurately across systems.
• Collaborate with team to deliver an excellent customer experience.

Skills

Sales experience

Customer service

Phone communication

Relationship building

Job description

Overview

Gallagher are looking for ambitious Sales Specialist’s to join Vasek Insurance, a growing Gallagher brand based in Nottingham. This is an exciting opportunity to join an expanding team where you'll build relationships with insurance brokers, support policy renewals and play a key role in retaining existing business. If you enjoy speaking with people, building rapport and working towards targets, Gallagher will provide full training, support to gain industry recognised qualifications and genuine long-term career opportunities within one of the world's leading insurance organisations.

Location: Nottingham City Centre

Salary: £25,000 + OTE per year

Hours: Monday to Friday, 9am-5pm

How you'll make an impact

You will be speaking with brokers who already have policies in place, helping to manage upcoming renewals and building long-term relationships. The focus is on retaining business, delivering a great customer experience and having proactive conversations that strengthen partnerships.

Your responsibilities will include:

• Handling a mix of outbound and inbound calls, including contacting brokers ahead of policy renewals, discussing ongoing insurance requirements, and assisting with queries relating to live policies.
• Building strong relationships with brokers through regular phone conversations and excellent customer service.
• Identifying opportunities to retain and grow existing business through effective relationship management.
• Understanding broker needs and working with internal teams to achieve the best outcome for clients.
• Accurately recording customer information across multiple systems.
• Working collaboratively with your team to deliver an excellent customer experience.

About You

• Previous experience in sales, customer service, or contact centres beneficial but not essential
• Confident speaking on the phone, making outbound and handling inbound calls
• Strong communication and relationship building skills
• Positive attitude, resilience and a strong work ethic

Compensation and benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)