Call Centre Representative

Overdales Ltd; Ledston; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Free onsite parking

28 days holiday + public holidays

Quarterly incentive bonus up to 20%

Discretionary annual bonus up to 10%

Life assurance

Job summary

Overdales Ltd is seeking a Legal Recoveries Associate in Leeds to join the Litigation department. You will support customers on their journey to regain financial health, handling cases with empathy and resilience in a hybrid working environment.

The role offers a quarterly incentive bonus up to 20% and a discretionary annual bonus up to 10%, with flexibility to tailor benefits and wellbeing initiatives. Training starts October 5, with a 5-week programme.

Qualifications

• Customer service experience preferred, and background in sales, retail or any customer-facing role considered.

Responsibilities

• Navigate customers’ journey to restore financial health.

Skills

Enthusiasm

Passion

Resilience

Self-motivation

Customer service

Sales background

Job description

Summary

Job Description

Legal Recoveries Associate

Salary: £28,911 depending on experience, plus a quarterly performance related bonus of up to 20%

Location: Leeds, Thorpe Park, Hybrid

Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).

Start dates: Looking for a new start? Our next start date is October 5th, with a structured 5-week training programme to help you get fully up to speed, so we'd ask that you can attend this in full.

Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers’ journey and bring people back to financial health.

The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples’ lives.

What we are looking for:

• Enthusiasm, passion, and dedication.

• Resilience and adaptability to change.

• The ability to motivate yourself to achieve your goals every day.

• Ideally you would have a customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!

If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.

What you’ll get:

• A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.

• A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.

• 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.

• Hybrid working for the best of both worlds—collaboration and focus.

• Free onsite parking, saving you time and money.

• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.

• Peace of mind with life assurance that supports your loved ones, no matter what.

• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.

So, who are we?

We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.

We’re on a mission to make credit work better for all.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Ready to join us?