Call Centre Operative

Paul Rigby Group; Stourbridge; Hybride; GBP 17 000 - 18 000; Temps partiel

Résumé du poste

Paul Rigby Ltd in Stourbridge is seeking a Call Centre Operative to handle inbound and outbound customer contacts, provide accurate information, and progress enquiries to resolution while maintaining high service standards.

You will be the first point of contact for customers, supporting operational teams in the Automotive & Driving sector and helping resolve enquiries quickly and professionally. The role is part-time with a permanent contract.

Qualifications

• Proven experience in a customer service or call-centre environment.
• Clear spoken English and the ability to communicate professionally on the telephone.
• Good listening skills, patience and a problem-solving approach.
• Basic computer literacy and comfort using CRM or telephony systems to record customer interactions.
• Reliability, punctuality and the ability to work the agreed part-time pattern.

Responsabilités

• Answer incoming calls and respond to customer enquiries in a clear, courteous manner.
• Make outbound calls as required for follow-ups, appointments or information requests.
• Record customer interactions and update systems accurately and promptly.
• Identify and elevate complex or sensitive issues to the appropriate team or manager.
• Work to agreed performance targets for call handling, quality and customer satisfaction.
• Collaborate with colleagues across teams to share information and improve customer outcomes.

Connaissances

Customer service experience

Clear spoken English

Listening and problem solving

Basic computer literacy

Reliability and punctuality

Team player

Formation

GCSE English and Maths (beneficial)

Outils

CRM systems

Description du poste

Call Centre Operative

Location: Stourbridge, West Midlands, United Kingdom

Employer: Paul Rigby Ltd

This friendly, customer-facing role plays a central part in delivering a positive experience for callers and supporting operational teams in the Automotive & Driving sector. You will be the first point of contact for many customers, helping to resolve enquiries quickly and professionally.

Purpose of the role

To handle inbound and outbound customer contacts, provide accurate information, and progress enquiries to resolution while maintaining a high standard of customer service that supports business operations.

Key responsibilities

• Answer incoming calls and respond to customer enquiries in a clear, courteous manner.
• Make outbound calls as required for follow-ups, appointments or information requests.
• Record customer interactions and update systems accurately and promptly.
• Identify and elevate complex or sensitive issues to the appropriate team or manager.
• Work to agreed performance targets for call handling, quality and customer satisfaction.
• Collaborate with colleagues across teams to share information and improve customer outcomes.

Essential skills and experience

• Proven experience in a customer service or call-centre environment, or demonstrable transferable skills.
• Clear spoken English and the ability to communicate professionally on the telephone.
• Good listening skills, patience and a problem-solving approach.
• Basic computer literacy and comfort using CRM or telephony systems to record customer interactions.
• Reliability, punctuality and the ability to work the agreed part-time pattern.

Desirable skills and experience

• Experience working within the automotive or driving-related sectors.
• Familiarity with appointment scheduling, parts or service enquiries.
• Previous use of specific CRM platforms or telephone routing systems.

Qualifications

• No specific formal qualification is usually required, though GCSEs or equivalent in English and Maths may be beneficial for this role.

What Paul Rigby Ltd offers

The role is offered on a Part-time, Permanent basis. The salary range for this position is £16,523.00 to £18,000.00 per annum. Typical benefits for similar roles in this sector may include a basic benefits package such as paid holiday entitlement, access to employee support resources, and opportunities for training and development. Exact benefits will be confirmed by the employer.

How you’ll thrive in this role

If you enjoy helping people, working as part of a small team and delivering consistent, friendly service by phone, this role provides a practical way to develop customer service skills within the Automotive & Driving sector.