Call Centre Manager

CCA Recruitment Group; South Hinksey; On-site; GBP 60,000; Full time

Job summary

A recruitment agency is seeking a Sales Call Centre Manager in South Hinksey. The ideal candidate will lead inbound sales teams, setting KPIs and driving sales strategies. Strong leadership skills and a record of exceeding sales targets are essential. This role offers a competitive salary of £60,000 plus performance bonuses, along with excellent career development opportunities in a high-energy environment.

Benefits

Competitive salary and bonus structure

Career progression opportunities

Supportive culture

Comprehensive training

Qualifications

• Proven experience managing a sales call centre with strong results.
• Strong leadership and ability to motivate diverse teams.
• Passion for customer experience and continuous improvement.

Responsibilities

• Leadership of inbound sales teams.
• Set KPIs and monitor performance.
• Drive outbound and inbound sales campaigns.
• Manage staffing and scheduling.
• Deliver training and development.
• Use insights to optimise performance.
• Enhance customer experience.

Skills

Leadership and coaching skills

Commercial acumen

Analytical mindset

Excellent communication

Tools

CRM and call centre technology

Job description

Sales Call Centre Manager

Location: Abingdon

Full‑time

Salary: £60,000 + performance bonus

We're searching for an energetic and commercially minded Sales Call Centre Manager to lead our high‑performing inbound sales teams. This role is perfect for someone who thrives in a fast‑paced environment, loves coaching people to success, and knows how to turn ambitious sales targets into reality. You'll take ownership of day‑to‑day operations, performance strategy, and team culture—ensuring every customer interaction drives value and every agent has the tools to excel.

🚀 Key Responsibilities of this Sales Call Centre Manager

• Leadership of inbound sales teams: Inspire, coach, and develop team leaders and agents to achieve outstanding results.
• Performance management: Set KPIs, monitor performance, and implement action plans to maximise conversion and revenue./Li>
• Sales strategy execution: Drive outbound and inbound sales campaigns, ensuring alignment with business goals.
• Operational oversight: Manage staffing, scheduling, and workflow to maintain efficiency and service quality.
• Training and development: Deliver coaching, skills development, and sales training to elevate capability.
• Data‑driven decision‑making: Use insights奷, dashboards, and reporting to optimise performance and identify opportunities.
• Customer experience enhancement: Ensure every interaction reflects our brand values and delivers exceptional service.

🎯 What We're Looking For as a Sales Call Centre Manager

• Proven experience managing a sales call centre with strong results in outbound, inbound, or blended environments.
• Strong leadership and coaching skills with the ability to motivate diverse teams.
• Commercial acumen and a track record of hitting and exceeding sales targets.
< email>Excellent communication abilities and confidence influencing stakeholders.
• Analytical mindset with experience using CRM and call centre technology.
• Passion for customer experience and continuous improvement.

💼 What We Offer for this Sales Call Centre Manager

• Competitive salary and bonus structure tied to performance.
• Career progression opportunities within a growing organisation.
• Supportive, high‑energy culture where your ideas and leadership make a real impact.
• Comprehensive training and development to support your growth.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work‑finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal dildo system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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