Call Centre - Customer Service Advisor

TN United Kingdom; Salford; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team in Salford. In this role, you will be the voice of the company, helping customers navigate their health insurance policies with care and compassion. The position offers a hybrid working model, allowing you to balance office and remote work. With a comprehensive training program and a focus on employee wellbeing, this is an exciting opportunity for those passionate about customer service. Join a team that values resilience, organization, and a commitment to making health happen for everyone.

Benefits

25 days Holidays + Bank Holidays

Healthcare Cover

Early Wage Access

Pension Plan

Parental Leave Schemes

Extensive Learning & Development Program

Free Health Assessments

Emotional Wellbeing Programs

Match Funding for Charities

Qualifications

• Experience in customer service is a plus.
• Ability to follow processes and regulations.

Responsibilities

• Answer customer inquiries and support their needs.
• Authorize or decline treatments based on policy.

Skills

Organizational Skills

Listening Skills

Customer Focus

Adaptability

PC Proficiency

Job description

Social network you want to login/join with:

Call Centre - Customer Service Advisor, Salford

Client:

Bupa

Location:

Salford, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

29b85a1bcd8d

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Potential to increase up to £27,300 in 18 months, dependant on individual performance.

Hybrid (2 days office based per week)

Permanent - Full time 37.5 hours per week

Monday to Friday 8am to 8pm

Saturday 8am to 4pm

We make health happen

As a Customer Service Advisor in our Contact Centre, you’ll be the voice of Bupa for our customers. Whether a customer is calling about a sprained ankle or a life-threatening illness, we treat them with the same level of care and compassion. You’ll guide them through the process to see if they are covered by their Bupa health insurance policy. You will need to be confident and comfortable declining treatment requests.

To be successful in this role, you’ll need to be:

• Highly organised and resilient
• An attentive listener
• Focused on putting customers first
• Confident building internal networks both with your work friends and wider business
• Adapt well to change
• Able to follow process and Financial Conduct Authority (FCA) regulations
• Confident using a PC and the ability to use multiple systems at the same time
• To work from home, you will need to have a private and quiet workspace with a wired internet connection (using an ethernet cable)

We’ll provide a full 11-week training programme. If you have experience or a passion for customer service, please apply.

How you’ll help make health happen:

• Answering a variety of calls to help support our customer inquiries
• Authorising or declining treatments in line with company policy. This role may not always be easy.
• Not every treatment being requested is covered on the customer's policy, and you need to be confident and comfortable declining treatment requests.
• Accurately maintain our customer database, ensuring all conversations and outcomes are recorded.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social, and environmental wellbeing.

You can enjoy the following benefits and more:

• Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement (subject to NMW requirements)
• Bupa Staff Health Trust - Access to our healthcare cover providing medical insurance for you and your family
• Wagestream - Early access up to 40% of your earned wages within minutes (subject to eligibility)
• Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%
• Parental Leave - Schemes for adoption, birth parents, and co-parents
• Extensive L&D program including internal development and apprenticeships
• Free health assessments every 2 years to support both body and mind
• Emotional Wellbeing online - Self-guided programmes by SilverCloud Health
• Match Funding - Up to £250 per employee per year for fundraising for health-related charities

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the purpose of helping people live longer, healthier, happier lives, and making a better world. We make health happen by being brave, caring, and responsible in everything we do.