Call Centre Executive

EVEREST; Norwich; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Holiday allowance

Birthday day off

Wellbeing resources

Employee discounts

Volunteering time off

Games room

Purchase scheme

Job summary

EVEREST in Norwich is seeking a Contact Centre Executive to make outbound calls, engage with prospective customers and turn conversations into leads for the sales team. You’ll use product knowledge to overcome objections and secure appointments, working towards set sales targets with supportive training provided.

We offer a competitive salary plus performance-related bonus up to £9k per year, generous holiday, birthday day off, and a benefits package including wellbeing resources, employee

Qualifications

• Excellent verbal communication and listening skills.
• Proven track record of meeting or exceeding sales targets.
• Experience in telesales or customer service is desirable.
• Strong ability to handle objections and close conversations.

Responsibilities

• Engaging with prospective customers over the phone.
• Maximising opportunities from call data and overcoming objections.
• Securing a sales lead through outbound calls to previous enquiries.
• Achieving set sales performance targets through product knowledge.
• Walk customers through product ranges and present solutions.
• Securing appointments for the sales team to complete the sale.

Skills

Verbal communication

Meeting targets

Telesales

Basic IT skills

Team player

Self motivated

Job description

About Us

At Everest we’re committed to providing high-quality products and exceptional service, delivered by high quality individuals. Our values are innovation, communication, ownership and networking collaboration, and we are looking for people who share our passion and want to be part of our success.

The Role

We’re looking for people who can have great conversations over the phone with our customers. Whether you're a seasoned Call Centre Executive, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. The conversations you have are with previous or interested parties, and your role as a Contact Centre Executive is to turn those conversations into leads for our sales team.

What you’ll be doing

• Engaging with prospective customers over the phone
• Maximising opportunities from call data and overcoming objections
• Securing a sales lead through outbound calls to previous enquiries
• Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer
• Listen to what our customers want and walk them through our product ranges
• Securing an appointment for our sales team to meet our customer and complete the sale
• Meeting set targets through your product knowledge and excellent customer service

What we're looking for

• Great verbal communication skills
• A proven track record of meeting and exceeding targets, while providing an excellent customer experience
• Determination to succeed, focus to remain motivated, ambition to progress
• Skills in telesales, retail, estate agency or customer service desirable
• Basic IT skills
• Ability to work in a team and follow direction
• Being self motivated

What We Offer

• Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month
• 31 days holiday, increasing to 33 days after 2 year’s service (pro rata)
• And additional paid day off for your birthday
• Regular team incentives, competitions, and rewards
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in‑house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Heavily discounted employee purchase scheme on all Company products
• Break out games room

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website.