Call Centre Agent

Safestyle Recruitment Team; Norwich; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Gym discounts

Remote doctor access

Volunteer time off

Birthday day off (pro rata)

Job summary

Safestyle Recruitment Team is seeking a friendly Call Centre Agent to help customers find what they need through helpful conversations and proactive support.

You’ll answer questions, resolve queries, and identify opportunities to introduce products and services that fit customers’ needs. The role emphasizes building rapport and turning conversations into quality sales leads, with hybrid working to support work-life balance.

Qualifications

• Confident communicator with strong interpersonal skills.
• Motivated by targets and sales opportunities.
• Willingness to learn and adapt to new tools.

Responsibilities

• Provide friendly, clear customer support and build rapport.
• Answer questions, resolve queries and guide customers to solutions.
• Identify sales opportunities and convert conversations into leads.
• Maintain accurate customer records using online systems.

Skills

Confident communicator

Sales-minded

Customer-focused

Job description

Join our team as a Call Centre Agent!

Love chatting with people and helping them find what they need? We're looking for friendly, motivated Call Centre Agents to join our team and make every customer conversation count.

In this role, you'll support customers, answer their questions and spot opportunities to introduce them to products and services that could be a great fit. It's all about having helpful conversations, building rapport and turning interest into quality sales leads.

What you’ll be doing:

• Helping customers with clear, friendly support and making sure they feel listened to.
• Answering questions, resolving queries and guiding customers towards the right solutions.
• Spotting sales opportunities and turning great conversations into valuable leads.
• Using online systems and tools to keep customer information accurate and up to date.

What we’re looking for:

• A confident communicator who enjoys speaking with people and building positive relationships.
• Someone who is sales-minded, motivated and happy working towards targets.
• A friendly, professional approach and a willingness to learn.
• Confidence using online platforms and digital tools.

Why you’ll enjoy working with us:

• A supportive team environment where people work together and celebrate success.
• Hybrid working to help support a healthier work-life balance.
• Opportunities to grow, develop and progress within the business.

What’s on offer:

• A competitive salary that reflects your skills and experience.
• The opportunity to earn up to £9,000 extra per year, paid as up to £750 per month, on top of your salary.
• Informal hybrid working, currently available and reviewed periodically.
• 31 days' holiday, increasing to 33 days after two years, plus an additional paid day off for your birthday, pro rata.
• Volunteer time so you can give back to causes that matter to you.
• Retail discounts, freebies and well-being perks, including gym discounts and 24/7 access to a remote doctor.

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website