Call Centre Sales Advisor

Zachary Daniels; Brentford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uncapped commission

Benefits

Ongoing training and development

Work life balance (1 weekend per month

Job summary

Zachary Daniels in West London is seeking a Call Centre Sales Advisor to join a fast-paced, sales-driven team. The role focuses on handling inbound enquiries, guiding customers along their journey and converting opportunities into sales with a small outbound element.

You’ll work with warm, engaged customers, aiming to upsell and build relationships while hitting targets and maintaining accurate CRM records. This opportunity offers a solid base with uncapped commission and benefits.

Qualifications

• Experience within a call centre or contact centre environment preferred but not essential.
• Customer service sales experience is a must
• Strong communication and interpersonal skills
• A confident, proactive approach to sales
• Comfortable working to targets in a performance-driven environment
• Organised, self-motivated and able to manage multiple tasks
• A team player who thrives in a collaborative setting

Responsibilities

• Handle predominantly inbound sales calls (circa 95%)
• Respond to customer enquiries via phone and email
• Build strong relationships with new and existing customers
• Understand customer needs and tailor solutions accordingly
• Maximise opportunities through upselling additional services
• Maintain accurate records on the CRM system
• Support with reporting and general team performance
• Escalate any issues or complaints where required

Skills

Inbound sales

Customer service

Communication

Target driven

Team player

Job description

Call Centre Sales Advisor

West London Circa £27,000 basic + Uncapped Commission + Benefits

We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London.

This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling.

The Role

You’ll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up.

Key responsibilities include:

• Handling predominantly inbound sales calls (circa 95%)
• Responding to customer enquiries via phone and email
• Building strong relationships with new and existing customers
• Understanding customer needs and tailoring solutions accordingly
• Maximising opportunities through upselling additional services
• Maintaining accurate records on the CRM system
• Supporting with reporting and general team performance
• Escalating any issues or complaints where required

About You

• Experience within a call centre or contact centre environment prefferred but not essential
• Customer service sales experience is a must
• Strong communication and interpersonal skills
• A confident, proactive approach to sales
• Comfortable working to targets in a performance-driven environment
• Organised, self-motivated and able to manage multiple tasks
• A team player who thrives in a collaborative setting

What's on Offer

• Circa £27,000 basic salary
• Uncapped commission structure
• Only 1 weekend per month sometimes less, supporting a strong work life balance
• Supportive team environment
• Ongoing training and development
• Opportunity to grow within a stable and expanding business

BBH36070