Call Centre Advisor

Vertu Motors plc; North East; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Ongoing training and career growth

Online rewards platform with cashback

Preferential service rates & colleague

Share incentive scheme & pension

Enhanced maternity & paternity leave

Colleague car scheme

Job summary

Vertu Motors plc in Gateshead is hiring for a busy, high-performing Contact Centre Bookings Team member. You'll handle inbound calls for services, MOTs, repairs and recalls, and upsell additional products to maximise bookings while working toward KPIs that determine your bonus.

This is a full-time, permanent role. The position offers a basic salary of £27,097.72 with a KPI-driven bonus, a £500 refer a friend bonus, and hybrid working with 2 days at home.

Qualifications

• Previous call centre/contact centre experience.
• Confident working towards targets and KPIs.
• Excellent customer service and communication skills.
• Comfortable using systems and handling a high volume of calls.
• Motor trade experience is helpful but not essential.

Responsibilities

• Handle inbound calls from customers booking services, MOTs, repairs and recalls.
• Maximise every interaction by upselling additional products and services.
• Work towards KPIs, with performance directly linked to your bonus.
• Deliver a professional, efficient and friendly customer experience on every call.

Skills

Call centre experience

Target driven

Customer service

Communication skills

High call volume

Job description

Vertu – Team Valley Gateshead!

At Vertu, we’re expanding our

Vertu – Team Valley Gateshead!

At Vertu, we’re expanding our Contact Centre Bookings Team and are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.

What’s On Offer

• Basic salary: £27,097.72
• Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
• £500 refer a friend bonus
• Hybrid working: Work 2 days per week from home
• No late evenings: Dayshift hours
• Access to our colleague car scheme and additional benefits

About The Role

• This is a busy, high-performing bookings centre where you’ll:
• Handle inbound calls from customers booking services, MOTs, repairs and recalls
• Maximise every interaction by upselling additional products and services
• Work towards KPIs, with performance directly linked to your bonus
• Deliver a professional, efficient and friendly customer experience on every call

This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm.

We’d Love To Hear From You If You

• Have previous call centre/contact centre experience
• Are confident working towards targets and KPIs
• Have excellent customer service and communication skills
• Are comfortable using systems and handling a high volume of calls
• Motor trade experience is helpful but not essential

Why join Vertu?

We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:

• 25 days holiday + bank holidays (increasing with service)
• Ongoing training and career progression opportunities
• Online rewards platform with cashback and retailer discounts
• Preferential service rates & colleague purchase scheme
• Share incentive scheme & pension
• Enhanced maternity & paternity benefits