Service Manager

Vertu Motors plc; North East; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Nissan Stockton is seeking an experienced Service Manager to join one of the UK’s largest motor retailers. You will drive service delivery, improve customer satisfaction, and manage a high-performing team.

The role offers a £45,000 basic salary with an OTE of £55,000, plus an extensive benefits package, including pension and staff perks. You will lead processes, monitor costs, and ensure standards across the dealership to sustain growth.

Qualifications

• Experience as a service/operations manager in automotive retail.
• Proven ability to improve customer satisfaction and profitability.
• Strong leadership and people-management skills.

Responsibilities

• Implement and monitor processes to exceed customer satisfaction targets.
• Control costs in line with the business plan and maintain quality standards.
• Ensure accurate recording of customer data and adherence to manufacturer standards.
• Lead and motivate the service team to deliver objectives.

Skills

Leadership

Customer service

Performance management

Job description

Vertu Nissan Stockton

Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Here at Vertu Nissan Stocktonwe have the perfect role for you.

Now is a great time to join our team especially if you are looking for a company that has the growth strategy that will deliver you career progression opportunities. We are offering a £45,000Basic salary with an OTE of £55,000and an excellent range of Company Benefits!

We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.

The main duties of this role are:

• To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
• To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
• To ensure accurate collection and recording of customer data in line with Group standards.
• To ensure that the manufacturers standards are adhered to at all times.
• To make sure there is a safe working environment which is maintained.
• To monitor colleague performance.

The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives.

You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity