Call Centre Advisor

Medserv; Haywards Heath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in medical billing is seeking a Call Centre Advisor in Haywards Heath. The role involves managing high call volumes, providing excellent customer service, and maintaining professionalism. Full training will be provided, and the position is office-based.

Benefits

Competitive salary- DOE

Team performance bonus

Pension contribution

Health Insurance

Life Assurance

Gym membership

Maternity & Paternity Leave

Sick leave

Support for professional development

Qualifications

• Previous experience dealing with a high volume of calls is preferable.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle a high volume of incoming queries via phone and email.
• Ensure daily SLAs are met and adhered to.
• Record all interactions on the company CRM.

Skills

Customer-focused

Detail-oriented

Polite

Reliable

Job description

Medserv Haywards Heath, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Call Centre Advisor role at Medserv

Medserv Haywards Heath, England, United Kingdom

1 day ago Be among the first 25 applicants

Join to apply for the Call Centre Advisor role at Medserv

Get AI-powered advice on this job and more exclusive features.

Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.

About Medserv

Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons. physicians, anaesthetists, radiologists, and pathologists from all major hospitals throughout Ireland and the UK.

Role Overview

We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our customers by answering questions, taking payments, handling complaints, and providing information regarding our services. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call centre representative, you should be customer-focused and detail-orientated. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.

Duties And Responsibilities

• Deal with a high volume of incoming queries via phone, email
• Ensure daily SLAs are met and adhered to
• Record all interactions on the company CRM
• Maintain a professional and courteous manner at all times
• Adhere to GDPR requirements
• Maintain a positive and professional relationship with all clients/callers
• Liaise with other teams/team members to ensure first-call resolution
• Identify areas of client dissatisfaction
• Ad-hoc duties as they arise or requested by the manager/supervisor
  
  

Requirements

• Excellent command of both verbal and written English
• Previous experience dealing with a high volume of calls is preferable
• Have a patient and calm telephone manner
• Ability to work in a fast-paced environment
• Be motivated to reach targets and meet daily SLAs
• Willing to learn and increase knowledge base
• Ability to adapt to change and increased volumes
• Assist with training and development
  
  

Package

• Competitive salary- DOE
• Team performance bonus
• Pension contribution
• Health Insurance
• Life Assurance
• EAP
• Gym membership
• Maternity & Paternity Leave - T's & C's apply
• Sick leave
• Additional annual leave based on length of service
• Support for professional development
• Sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive scheme i.e. commuter and bike to work
  
  

Additional Information

• This role is office-based- WFH is not an option at this time
• This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
• Full training will be provided
• Role commences immediately

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Medserv by 2x

Get notified about new Customer Service Advisor jobs in Haywards Heath, England, United Kingdom.

Brighton, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 week ago

Royal Tunbridge Wells, England, United Kingdom 1 month ago

Brighton, England, United Kingdom 2 days ago

West Sussex, England, United Kingdom 1 day ago

Brighton, England, United Kingdom 2 months ago

Brighton, England, United Kingdom 1 week ago

Brighton, England, United Kingdom £500.00-£1,400.00 1 month ago

West Sussex, England, United Kingdom 1 day ago

Customer Service Advisor - Energy (Brighton)

Brighton, England, United Kingdom 4 days ago

Brighton, England, United Kingdom 2 days ago

Crawley, England, United Kingdom 1 month ago

Redhill, England, United Kingdom 1 month ago

Shoreham-By-Sea, England, United Kingdom £26,000.00-£28,000.00 23 hours ago

East Sussex, England, United Kingdom 2 weeks ago

Brighton, England, United Kingdom 1 month ago

West Sussex, England, United Kingdom 3 days ago

Reigate, England, United Kingdom 1 week ago

Burgess Hill, England, United Kingdom 1 day ago

Brighton, England, United Kingdom 1 day ago

Gatwick, England, United Kingdom 1 week ago

East Sussex, England, United Kingdom 1 month ago

Redhill, England, United Kingdom 15 hours ago

Royal Tunbridge Wells, England, United Kingdom 1 day ago

Sales And Customer Service Advisor (Plymouth)

East Sussex, England, United Kingdom 3 days ago

Crawley, England, United Kingdom 4 days ago

Brighton, England, United Kingdom 4 months ago

Crawley, England, United Kingdom 6 hours ago

East Sussex, England, United Kingdom 3 days ago

South Street, England, United Kingdom 1 week ago

Crawley, England, United Kingdom 2 weeks ago

Crawley, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.