Cafe Team Member — Fast-Paced, Friendly Service

Tim Hortons; Crownhill; On-site; GBP 12,000 - 17,000; Full time

Job summary

Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We are seeking outgoing Restaurant Team Members to join on a permanent basis to ensure we continue to have an exceptional brand.

You will be a positive team player with previous customer service experience in a dynamic, fast-paced environment, offering friendly, efficient service and contributing to a welcoming guest experience at Tim Hortons.

Qualifications

• Must have previous customer service experience within a dynamic, fast-paced environment.
• Excellent communication skills with a strong focus on the customer.
• Flexibility to work a range of hours including early mornings, afternoons, evenings and weekends.

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
• Report all work related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

Job description

Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We are seeking outgoing Restaurant Team Members to join on a permanent basis to ensure we continue to have an exceptional brand.

You will be a positive team player with previous customer service experience in a dynamic, fast-paced environment, offering friendly, efficient service and contributing to a welcoming guest experience at Tim Hortons.