Cafe Team Lead: Fast-Paced Service & Growth

Marks and Spencer; Barry; On-site; GBP 24,000 - 29,000; Full time

Job summary

Marks & Spencer in Barry is seeking a Team Manager in Cafe to lead from the front on the shop floor, set the pace, raise standards and inspire the team to deliver standout service and strong commercial results.

The role requires confident, people-first leaders who thrive in fast-moving environments, make bold decisions and bring out the best in others, with a focus on great service, inclusion and M&S behaviours.

Qualifications

• Experience leading teams in fast-paced retail or customer-facing environments.
• Strong commercial awareness with the ability to use data and insights to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in handling constructive conversations and difficult feedback.

Skills

Team leadership

Commercial acumen

Coaching & development

Customer service

Change leadership

Job description

Marks & Spencer in Barry is seeking a Team Manager in Cafe to lead from the front on the shop floor, set the pace, raise standards and inspire the team to deliver standout service and strong commercial results.

The role requires confident, people-first leaders who thrive in fast-moving environments, make bold decisions and bring out the best in others, with a focus on great service, inclusion and M&S behaviours.