Cafe Team Leader

Retail Human Resources plc; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

Un café dynamique recherche un Team Leader pour superviser les opérations. Vous serez en charge de la formation des équipes, du maintien des normes de sécurité et de la garantie d'une expérience client exceptionnelle. Ce rôle vous permettra de travailler dans un environnement inclusif et de bénéficier de divers avantages, tels que des options de travail flexible et un plan d'épargne retraite.

Benefits

Colleague Clubcard

Plan d'épargne retraite

Assurance vie

Ressources de bien-être gratuites

Réductions sur achats quotidiens

Tenue fournie

Droit à 28 jours de congé

Accès à des réseaux de collègues pour soutien

Qualifications

• Expérience en hospitalité avec expérience de Team/Shift Leader.
• Passion pour le service client.
• Connaissance des normes de sécurité alimentaire.

Responsibilities

• Maintenir les normes opérationnelles et de sécurité.
• Gérer l'ouverture et la fermeture du café.
• Former les membres de l'équipe aux normes de sécurité.

Skills

Service client

Communication efficace

Multitâche

Job description

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to develop your skills and experience with a wide range of responsibilities, including supporting the Manager, meeting business and financial goals, coaching and training team members, and leading by example with impeccable customer service.

We offer a supportive environment with benefits such as flexible working options, tailored development and training, and numerous opportunities for progression. Plus, you’ll be part of an inclusive workplace where you can be your best, most authentic self.

Please note: You need to be 18 or over to apply for this role.

Responsibilities include:

• Maintaining operational and safety standards to ensure smooth running
• Ensuring compliance with food safety and hygiene regulations
• Leading by example to provide excellent customer experiences
• Opening and closing the café, overseeing operations in the Manager’s absence
• Recognizing and celebrating team members’ excellent service
• Learning our menu inside out and helping the team do the same
• Boosting sales by ensuring optimal team placement
• Delivering Health & Safety and Food Safety training
• Supporting the Café Manager with coaching and development
• Continuously seeking ways to improve customer service
• Promoting an inclusive environment where colleagues feel respected and valued

Requirements:

• Experience in hospitality, with Team/Shift Leader experience
• Passion for excellent customer service
• Knowledge of Health & Safety and Food Safety standards

Personal skills:

• Effective communication skills
• Ability to multitask and adapt to changing priorities
• Confidence in using initiative to improve workflows

What we offer:

• Work-life balance and excellent benefits, including:
• Colleague Clubcard after 3 months (10%, increasing to 15% after each pay period for four weeks)
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Free wellbeing resources
• Discounts on everyday purchases, dining, and utilities
• Uniform provided
• Holiday entitlement starting at 28 days (including Bank Holidays)
• Access to colleague networks for support and community

About us:

Our vision at Tesco is to be every customer's favorite way to shop, at home or on the move. Our purpose is 'Serving our customers, communities and planet a little better every day', acting responsibly and sustainably.

We foster an inclusive culture that celebrates diversity and values differences. We offer flexible working arrangements to suit various needs. We are committed to accessibility and support for all applicants.

Note: Successful applicants will need to provide bank details on their start date. Our recruitment process is fully inclusive and accessible. For support, visit this link.