Café Supervisor: Lead Team, Delight Guests, Drive Service

Starwood Hotels; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free healthy meals on duty

Employee assistance programme (EAP)

Team discounts and spa offers

Career development opportunities

Job summary

Neighbours & Nightingale Café at Starwood Hotels in London is seeking a Café Supervisor to support the Café Manager and lead daily service, ensuring a welcoming and memorable guest experience.

You will motivate the team, oversee opening, service, stock checks, and health and safety, while coaching staff and driving upsells across coffee, beverages, pastries, and food items. This is a hands-on role requiring strong customer service, organisation, and flexibility for weekends and holidays.

Qualifications

• Experience in a cafe/food & beverage environment, ideally with supervisory responsibilities.
• Hands-on leader who can motivate a team in a fast-paced setting.
• Excellent customer service and communication skills.

Responsibilities

• Lead the cafe team to deliver consistently high standards of service.
• Oversee opening, service and closing procedures, ensuring smooth operations.
• Coach and train new team members and support induction.
• Drive upselling of coffee, beverages, pastries, and food items while maintaining quality.

Skills

Team leadership

Customer service

Communication

Coffee knowledge

Stock management

Job description

Neighbours & Nightingale Café at Starwood Hotels in London is seeking a Café Supervisor to support the Café Manager and lead daily service, ensuring a welcoming and memorable guest experience.

You will motivate the team, oversee opening, service, stock checks, and health and safety, while coaching staff and driving upsells across coffee, beverages, pastries, and food items. This is a hands-on role requiring strong customer service, organisation, and flexibility for weekends and holidays.