Café Supervisor

Scotsdales Garden Centre; Great Shelford; Remote; GBP 16,000 - 23,000; Full time

Job summary

Scotsdales Garden Centre is seeking an experienced Café Supervisor to assist in front‑of‑house management and deliver excellent customer experiences.

This hands‑on role focuses on leadership, teamwork and maintaining the highest standards in a fast‑paced café environment. You will coach colleagues, support the management team and ensure smooth operations during peak times.

Qualifications

• Proven supervisory or leadership experience in hospitality.
• Experience in a busy café, restaurant or similar high‑volume environment.
• Level 2 Food Safety qualification required.

Responsibilities

• Lead the café floor alongside the Café Manager and Front of House Manager to ensure smooth daily operations.
• Maintain excellent customer service, cleanliness and hospitality in a fast‑paced setting.
• Coach and develop colleagues to build confidence and improve performance across the team.
• Assist with managing colleague performance, provide constructive feedback, and address issues.
• Handle customer enquiries, complaints and concerns professionally and effectively.
• Coordinate with the kitchen team to ensure timely, accurate orders and smooth service.
• Assist with rosters and deploy staff to cover busy periods.
• Maintain high standards of food safety, hygiene, and compliance with procedures.
• Monitor stock levels and minimize waste while supporting promotions and events.

Skills

Leadership

Supervisory experience

Customer service

Communication skills

Team leadership

Education

Level 2 Food Safety

Job description

We are seeking an experienced Café Supervisor to join our front‑of‑house management team, working alongside the Café Manager, Front of House Manager and Team Leaders to deliver an excellent customer experience.

This is a hands‑on role in a very busy café environment, where strong leadership, teamwork and the ability to perform under pressure are essential. You will play an important part in the day‑to‑day running of the café, supporting the management team and helping develop the skills, confidence and performance of colleagues across the team.

We are looking for someone with proven hospitality experience who leads by example, takes pride in high standards and enjoys helping others succeed.

Main Duties

• Work collaboratively with the Café Manager, Front of House Manager and Team Leaders to ensure the smooth day‑to‑day running of the café.
• Lead by example on the floor, maintaining excellent standards of customer service, cleanliness and hospitality in a fast‑paced environment.
• Support, coach and develop colleagues, helping to build confidence, improve performance and strengthen the overall team.
• Assist with managing colleague performance, providing feedback and addressing issues constructively.
• Ensure customer enquiries, complaints and concerns are handled professionally and effectively.
• Work closely with the kitchen team to maintain efficient service and ensure customers receive their orders promptly and accurately.
• Support colleague rotas and deployment to ensure the café is appropriately staffed, particularly during busy periods.
• Maintain high standards of food safety, health and safety, hygiene and compliance with company procedures.
• Monitor front‑of‑house stock and supplies, helping to ensure availability and minimise waste.
• Support the management team with promotions, events, menu changes and continuous improvements to café operations.

Requirements of the Role

• Proven experience in a supervisory or leadership role within hospitality is essential.
• Experience working in a busy café, restaurant or similar high‑volume hospitality environment.
• A minimum of Level 2 Food Safety qualification.
• Strong leadership skills, with the ability to motivate, support and develop colleagues.
• A collaborative approach, with the ability to work effectively as part of a wider management team.
• Excellent communication and interpersonal skills, including the confidence to address challenges and have constructive conversations.
• A hands‑on approach, with the willingness to get involved wherever needed to support the team and maintain service standards.
• Strong organisational and problem‑solving skills, with the ability to prioritise effectively during busy periods.
• The ability to remain calm, professional and focused under pressure.

Rate shown is for those aged 21 and over, competitive rates for ages 16 – 20.

Job Types: Permanent – Full-Time

Pay: From £14.00 per hour

Experience

• Experience working in a busy café, restaurant or similar high‑volume hospitality environment.
• A minimum of Level 2 Food Safety qualification.