Café Supervisor — Lead Shifts, Elevate Member Experience

Virgin Active & KAUAI; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Pension fund

50% discount on Kauai meals while on/d

Complimentary Virgin Active membership

Job summary

Kauai is seeking a Supervisor to join our team and help run the café operations, lead shifts, and coach the team to deliver exceptional service and food quality. You’ll ensure food safety and hygiene standards are maintained and support stock control and onboarding activities within a vibrant wellness environment.

You will work closely with the Virgin Active team to provide a seamless member experience and help achieve operational objectives while embracing flexible scheduling and a positive,

Qualifications

• Food Allergy and Intolerance Training.
• Previous supervisory experience within hospitality, food service or retail is preferred.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Sound understanding of food safety, hygiene and allergen procedures.

Responsibilities

• Support the day-to-day running of the café, leading shifts and ensuring smooth operations.
• Coach and support Team Members to deliver exceptional customer service and food quality.
• Ensure brand, food safety and hygiene standards are maintained at all times.
• Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
• Monitor stock levels, complete ordering and support stock control processes.
• Resolve customer queries professionally and support the team during busy trading periods.
• Assist with onboarding and training new team members while reinforcing operational standards.
• Maintain accurate operational records, food safety documentation and daily checklists.
• Work collaboratively with the Virgin Active team to deliver a seamless member experience.
• Support the Store Manager in achieving operational and commercial objectives.

Skills

Leadership

Food safety

Customer service

Allergen training

Communication

Organisational skills

Job description

Kauai is seeking a Supervisor to join our team and help run the café operations, lead shifts, and coach the team to deliver exceptional service and food quality. You’ll ensure food safety and hygiene standards are maintained and support stock control and onboarding activities within a vibrant wellness environment.

You will work closely with the Virgin Active team to provide a seamless member experience and help achieve operational objectives while embracing flexible scheduling and a positive,