Cafe Supervisor — Lead Shifts & Elevate Service

Virgin Active & KAUAI; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave

Pension fund

50% discount on Kauai meals while on d

Complimentary Virgin Active membership

Job summary

Kauai is seeking a Supervisor to join our café team in a fast-paced wellness environment. You will lead shifts, coach Team Members, maintain food quality and operational standards, and deliver outstanding service to members.

Working alongside the Store Manager and Virgin Active teams, you’ll ensure brand standards, food safety, and smooth daily operations while supporting onboarding and training of new colleagues.

Qualifications

• Supervisory experience in hospitality, food service or retail is preferred.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Sound understanding of food safety, hygiene and allergen procedures.

Responsibilities

• Support the day-to-day running of the café, leading shifts and ensuring smooth operations.
• Coach and support Team Members to deliver exceptional customer service and food quality.
• Ensure brand, food safety and hygiene standards are maintained at all times.
• Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
• Monitor stock levels, complete ordering and support stock control processes.
• Resolve customer queries professionally and support the team during busy trading periods.
• Assist with onboarding and training new team members while reinforcing operational standards.
• Maintain accurate operational records, food safety documentation and daily checklists.
• Work collaboratively with the Virgin Active team to deliver a seamless member experience.
• Support the Store Manager in achieving operational and commercial objectives.

Skills

Leadership

Customer service

Communication

Organisational skills

Allergen procedures

Job description

Kauai is seeking a Supervisor to join our café team in a fast-paced wellness environment. You will lead shifts, coach Team Members, maintain food quality and operational standards, and deliver outstanding service to members.

Working alongside the Store Manager and Virgin Active teams, you’ll ensure brand standards, food safety, and smooth daily operations while supporting onboarding and training of new colleagues.