Café Shift Supervisor — Lead & Deliver Great Service

EG Group; Louth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

Starbucks discount on food, drinks, &%

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work annivers

Career progression opportunities

Access to online learning library

Compassionate leave

Life Assurance

Guaranteed contracted hours

Job summary

Euro Garages in Louth, part of Starbucks, is seeking a dedicated Shift Supervisor to lead a fast-paced team and ensure our beverages, food, and service meet brand standards. You will work alongside the Store Manager, prepare drinks and food to spec, and take ownership of shifts in their absence, stepping in to keep operations running smoothly.

Key responsibilities include supervising daily operations, coaching colleagues, delivering exceptional customer service, maintaining store presentation,

Qualifications

• Previous supervisory experience is preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Supervisory experience

Hospitality

Retail

Customer service

Leadership

Communication

Organisational skills

Decision making

Team motivation

Job description

Euro Garages in Louth, part of Starbucks, is seeking a dedicated Shift Supervisor to lead a fast-paced team and ensure our beverages, food, and service meet brand standards. You will work alongside the Store Manager, prepare drinks and food to spec, and take ownership of shifts in their absence, stepping in to keep operations running smoothly.

Key responsibilities include supervising daily operations, coaching colleagues, delivering exceptional customer service, maintaining store presentation,