Cafe Service Specialist - Fast Five-Star Experience

Marks and Spencer; Truro; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in-store café roles welcome applicants to join the team. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

You’ll be digitally confident to use our tools to take and fulfil orders fast, stay calm under pressure, and deliver five-star service with teamwork and flexibility across shifts.

Qualifications

• Digital literacy is essential to take and fulfil orders quickly.
• Experience in fast-paced customer service.
• Ability to maintain five-star service under pressure.

Responsibilities

• Represent the M&S Café as a brand ambassador.
• Make recommendations on food and drinks.
• Ensure café runs smoothly during peak times.
• Use digital tools to take and fulfil orders promptly.
• Maintain food safety standards and cleanliness.
• Support colleagues and contribute to a high-performance team.
• Be flexible to work where needed with pace.

Skills

Digital literacy

Customer service

Teamwork

Fast learner

Tools

POS system

Job description

Marks & Spencer in-store café roles welcome applicants to join the team. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

You’ll be digitally confident to use our tools to take and fulfil orders fast, stay calm under pressure, and deliver five-star service with teamwork and flexibility across shifts.