Cafe Operations Lead: Service, Growth & Team

Morrisons; Newcastle-under-Lyme; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Discretionary bonus

15% discount

10% discount for family

Career progression

In-store café

Free parking

Pension and life assurance

Healthcare/Wellbeing

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons in Newcastle-under-Lyme is seeking a proactive Café Manager to lead a welcoming team and drive great service in our store cafés. You’ll ensure stock availability, safety, and daily operations run smoothly, while delivering exceptional customer experiences.

Reporting to Store Management, you will plan shifts, train colleagues, and push for performance against targets in a busy retail environment. A passion for people and service is essential.

Qualifications

• Experience leading and supporting a team in a fast-paced food or hospitality environment.
• Confidently running shifts and handling daily priorities.
• Strong communication to build a supportive team.
• Focus on food safety, waste reduction and stock availability.
• Willingness to step up as Manager in Charge when needed.

Responsibilities

• Lead and support the café team, manage shift rotas and attendance.
• Deliver high-quality customer service and maintain a welcoming café.
• Plan resources and coordinate with other store departments.
• Drive performance against operational and sales targets.

Skills

Team leadership

Customer service

Communication

Training delivery

Shift management

Stock awareness

Job description

Morrisons in Newcastle-under-Lyme is seeking a proactive Café Manager to lead a welcoming team and drive great service in our store cafés. You’ll ensure stock availability, safety, and daily operations run smoothly, while delivering exceptional customer experiences.

Reporting to Store Management, you will plan shifts, train colleagues, and push for performance against targets in a busy retail environment. A passion for people and service is essential.