Cafe Manager (Wapping)

Urban Baristas; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialty coffee company in Greater London is seeking a full-time manager to oversee daily operations at multiple locations. You will lead a team of coffee enthusiasts, ensuring exceptional customer service and product quality. The ideal candidate has previous experience in the specialty coffee industry, strong leadership skills, and a passion for coffee. The role offers £15 to £16.5 per hour, with a flexible schedule that includes weekends.

Qualifications

• Previous experience in the specialty coffee industry.
• Proficiency in espresso extraction techniques.
• Exceptional customer service skills.
• Leadership abilities in managing a team.
• Flexible availability including weekends.

Responsibilities

• Oversee daily operations and team management.
• Ensure customer satisfaction and quality service.
• Develop strategies to achieve sales targets.
• Maintain stock levels and ordering supplies.
• Adhere to health and safety regulations.

Skills

Espresso extraction

Latte art design

Customer service

Team leadership

Organizational skills

Problem-solving

Job description

Job Summary

Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers and deliver outstanding coffee and service to our valued customers.

Responsibilities

• Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management.
• Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues.
• Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment.
• Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth.
• Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability.
• Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.
• Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.

Requirements

• Previous experience in the specialty coffee industry or a similar managerial role.
• Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.
• Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.
• Proven leadership abilities with a track record of effectively managing and developing a team.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Excellent organizational and time management skills, with the ability to multitask in a fast‑paced environment.
• Strong problem‑solving abilities and the capacity to make sound decisions under the pressure.
• Flexible availability, including weekends and holidays.
• A positive attitude, a willingness to learn, and a strong commitment to teamwork.
• Food handling certification and knowledge of health and safety regulations is a plus.

Experience

Required

Languages

English – Advanced

Employment

Full‑time

Schedule

Monday to Sunday

Salary

£15 – £16.5 hourly

About Urban Baristas

Urban Baristas is an ambitious specialty coffee company with 11 sites across London, including our roastery. As an Aussie coffee company, we strive to serve amazing specialty coffee.