Café Manager: Lead Team, Elevate Service & Sales

One Retail; Cheltenham; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Contributory pension

Digital GP & wider healthcare benefits

Travel discounts

Discounts on groceries (Tesco/Sainsbur

Cinema tickets

Cash rewards

Wellness & fitness classes

Family discounts

Job summary

Compass Group UK&I in Cheltenham is seeking a hands-on Café Manager to lead the ASDA Cheltenham café. You will drive daily operations, deliver exceptional customer service, and manage the team to meet performance targets in a busy retail setting.

Beyond day-to-day leadership, you will oversee budgets, stock, and labour, uphold food safety standards, and foster a positive customer experience that reflects the brand. This role offers strong career development within a global hospitality group.

Qualifications

• Passionate about customer service.
• Experience managing teams in a café, retail, or catering environment.
• Strong organisational and communication skills.
• Able to manage financials, stock, and performance targets.
• Level 2 Food Hygiene and relevant catering qualifications (desirable).
• A motivated, hands-on leader who thrives in a fast-paced environment.

Responsibilities

• Lead, supervise, and develop your catering and front-of-house team
• Ensure smooth daily operations across the café
• Manage budgets, stock, and labour to meet targets and KPIs
• Maintain high standards of food safety, hygiene, and compliance
• Build a positive customer experience and represent the brand
• Identify opportunities to improve service and drive sales
• Support, train, and motivate your team to perform at their best

Skills

Customer service

Team management

Organisational skills

Communication

Financial management

Stock control

Food safety

Education

Level 2 Food Hygiene

Job description

Compass Group UK&I in Cheltenham is seeking a hands-on Café Manager to lead the ASDA Cheltenham café. You will drive daily operations, deliver exceptional customer service, and manage the team to meet performance targets in a busy retail setting.

Beyond day-to-day leadership, you will oversee budgets, stock, and labour, uphold food safety standards, and foster a positive customer experience that reflects the brand. This role offers strong career development within a global hospitality group.