Cafe Manager - Lead a Friendly Team, Flexible Hours

Tesco UK; Cambridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tesco UK is seeking a Café Manager with a passion for customer service to lead a welcoming café team in Cambridge. You’ll oversee daily operations, develop staff, and protect high standards of service while driving sales and ensuring safe, compliant practices.

You’ll mentor colleagues, role‑model strong leadership, and continuously look for improvements in ways of working to create a family‑like, inclusive cafe environment customers love.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality experience

People management

Leadership

Customer service

Communication skills

Job description

Tesco UK is seeking a Café Manager with a passion for customer service to lead a welcoming café team in Cambridge. You’ll oversee daily operations, develop staff, and protect high standards of service while driving sales and ensuring safe, compliant practices.

You’ll mentor colleagues, role‑model strong leadership, and continuously look for improvements in ways of working to create a family‑like, inclusive cafe environment customers love.