Café Customer Experience Associate - Fast Five-Star Service

Marks and Spencer; Pudsey; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks and Spencer is seeking a Café Team Member for our in-store M&S Café. You’ll join a fast-paced, high-pressure environment where you’ll act as a brand ambassador, making great food and drink recommendations while ensuring smooth cafe operations.

You’ll be digitally confident, using store tools to take and fulfil orders quickly and keep customers moving. In this role you’ll maintain impeccable food safety standards, manage orders and queues, and deliver five-star service even during peak

Qualifications

• Must be digitally confident and able to use store tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards in a fast-paced cafe environment.
• Deliver warm, five-star service while handling high customer demand.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Recommend food and drinks to customers as a brand ambassador.
• Keep the café running smoothly during peak periods and busy shifts.
• Work as part of a high-performance team and support colleagues.

Skills

Customer service

Cash handling

Digital confidence

POS system

Tools

POS system

Job description

Marks and Spencer is seeking a Café Team Member for our in-store M&S Café. You’ll join a fast-paced, high-pressure environment where you’ll act as a brand ambassador, making great food and drink recommendations while ensuring smooth cafe operations.

You’ll be digitally confident, using store tools to take and fulfil orders quickly and keep customers moving. In this role you’ll maintain impeccable food safety standards, manage orders and queues, and deliver five-star service even during peak