Cafe Customer Assistant — Fast-Paced, Five-Star Service

Marks & Spencer Plc; Stratford-upon-Avon; On-site; GBP 10,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Stratford-upon-Avon operates a bustling M&S Café, inviting applications for a hands-on Cafe Customer Assistant. This role emphasizes delivering warm, five-star service, making recommendations, and keeping the cafe running smoothly during busy periods.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly while upholding food safety standards. Flexible teamwork and a calm demeanour under pressure are essential for success.

Qualifications

• Customer service skills in a busy cafe or retail setting.
• Ability to work under pressure and deliver quality service.

Responsibilities

• Take and fulfil orders quickly using the POS system.
• Maintain high food safety standards while managing orders and queues.
• Deliver five-star service and brand ambassador duties.
• Support colleagues to meet customer needs during busy periods.
• Demonstrate flexibility and adapt to where needed with pace.

Skills

Customer service

Fast-paced environment

Digital literacy

Teamwork

Food safety awareness

Tools

POS system

Job description

Marks & Spencer Plc in Stratford-upon-Avon operates a bustling M&S Café, inviting applications for a hands-on Cafe Customer Assistant. This role emphasizes delivering warm, five-star service, making recommendations, and keeping the cafe running smoothly during busy periods.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly while upholding food safety standards. Flexible teamwork and a calm demeanour under pressure are essential for success.