Cafe Customer Assistant: Fast-Paced, Five-Star Service

Marks and Spencer; Kilmarnock; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join our team in the M&S Café—the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. You’ll be digitally confident, using our tools to take and fulfil orders fast, maintain impeccable food

Qualifications

• Experience in fast-paced retail or café settings.
• Excellent customer service and communication.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Take and fulfil orders quickly using digital tills.
• Maintain food safety standards and cleanliness.
• Deliver five-star service during peak periods.
• Support colleagues and adapt to changing needs.
• Represent the M&S brand with enthusiasm.

Skills

Customer service

Communication

Teamwork

Tools

Digital tills

Job description

Join our team in the M&S Café—the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. You’ll be digitally confident, using our tools to take and fulfil orders fast, maintain impeccable food