Cabin Crew Summer 2027

TUI AG; Norwich; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Fantastic holiday benefits including &

Health and Wellbeing support

Free in-house training

Complimentary uniform and airport PARK

Excellent rates with foreign exchange

Pension scheme

Job summary

TUI AG in Norwich is seeking Cabin Crew to deliver exceptional customer service on a fixed-term full-time basis. You will put safety first, follow procedures, and use a sales-through-service approach to enhance passenger experience.

You will communicate effectively, work well in a team, and adapt to roster changes and onboard emergencies. You must be fluent in English (CEFR B2 / ILR L3), be able to pass required training, and meet regulatory requirements.

Qualifications

• You have a passion for delivering exceptional customer service.
• Must complete and pass Safety, First Aid & Service training.
• Ability to handle multiple priorities and stay composed under pressure.
• Fluent in English with CEFR B2 or ILR L3 level.
• Willing to work shifts across a 24/7 flight programme.
• Must hold a valid UK or Irish passport and pass background checks.

Responsibilities

• Deliver exceptional customer service with a 'sales through service' mindset.
• Prioritize safety and follow all procedures and regulations.
• Communicate effectively to build relationships with passengers and crew.
• Work as part of a team to deliver results.
• Adapt to roster changes and onboard emergencies.

Skills

Customer service

Safety training

First aid

Emotional intelligence

English fluency

Team player

Job description

Norwich, United Kingdom Onsite Fixed term Full Time 37 140939

• As Cabin Crew member, you'll deliver exceptional customer service with a 'sales through service' mind-set. As a 'maker of happy' customer satisfaction is at the heart of everything you do.
• Your priority is the safety of our customers, implementing all safety, first aid and service procedures and being disciplined to follow these. You'll always be looking for opportunities to grow and develop.
• A confident communicator, demonstrating emotional intelligence, adapting your style to quickly build relationships with customers and colleagues.
• Committed and passionate, you'll enjoy working as a team to deliver results.
• Flexible and adaptable, to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others to do the same.

ABOUT YOU

• Passionate about delivering exceptional customer service and going the extra mile.
• Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently.
• Skilled at handling multiple priorities, solving problems, and staying composed even under pressure.
• A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues.
• Flexible and positive mindset, ready for a role where no two days are the same.

ABOUT (Y)OUR REQUIREMENTS

• You're 18 years of age on the first day of your new entrant course
• You're able to reach a height of 6ft.2" or 1.89 m, bare feet flat on the floor
• Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
• You're able to swim at least 25 meters
• You're willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment
• You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
• Able to work shifts across a 24/7 flight programme and be able to report in uniform at home base in 90 minutes.
• Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel. Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines.
  From a workplace to a place to belong. At TUI we embrace diversity, equality and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and life assurance
• Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
• Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
• Complimentary uniform and work-related airport parking
• Excellent rates with foreign exchange
• Pension scheme