Cabin Crew Summer 2027

TUI AG; Cardiff; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Holiday benefits including discounts

Health and Wellbeing support

In-house training

Uniform and airport parking

Pension scheme

Foreign exchange rates

Zusammenfassung

Cardiff-based cabin crew role with Onsite, fixed-term, full-time contract. You’ll deliver outstanding customer service, prioritise safety and follow procedures, and adapt to dynamic rosters and in-flight situations.

You'll complete our Safety, First Aid & Service training, join a supportive team, and enjoy benefits including holiday discounts, wellbeing support, in-house training and a pension scheme. English proficiency to CEFR B2 is required.

Qualifikationen

• Passionate about delivering exceptional customer service and going the extra mile.
• Motivated to complete Safety, First Aid & Service training and apply it confidently.
• Skilled at handling multiple priorities, solving problems, and staying composed under pressure.
• Collaborative team player with strong communication, fluent in English (CEFR B2/ILR L3).
• Flexible and positive mindset for a role with varied days and shifts.

Aufgaben

• Deliver exceptional customer service with a 'sales through service' mindset.
• Prioritise safety, follow safety, first aid and service procedures.
• Communicate effectively with passengers and colleagues.
• Work as part of a team to deliver results and adapt to rosters and onboard changes.

Kenntnisse

Customer service

Sales through service

Communication

Teamwork

Problem solving

English proficiency

Jobbeschreibung

Cardiff, United Kingdom Onsite Fixed term Full Time 37 140932

• As Cabin Crew member, you'll deliver exceptional customer service with a 'sales through service' mind-set. As a 'maker of happy' customer satisfaction is at the heart of everything you do.
• Your priority is the safety of our customers, implementing all safety, first aid and service procedures and being disciplined to follow these. You'll always be looking for opportunities to grow and develop.
• A confident communicator, demonstrating emotional intelligence, adapting your style to quickly build relationships with customers and colleagues.
• Committed and passionate, you'll enjoy working as a team to deliver results.
• Flexible and adaptable, to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others to do the same.

ABOUT YOU

• Passionate about delivering exceptional customer service and going the extra mile.
• Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently.
• Skilled at handling multiple priorities, solving problems, and staying composed even under pressure.
• A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues.
• Flexible and positive mindset, ready for a role where no two days are the same.

ABOUT (Y)OUR REQUIREMENTS

• You're 18 years of age on the first day of your new entrant course
• You're able to reach a height of 6ft.2" or 1.89 m, bare feet flat on the floor
• Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
• You're able to swim at least 25 meters
• You're willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment
• You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
• Able to work shifts across a 24/7 flight programme and be able to report in uniform at home base in 90 minutes.
• Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel. Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines.

From a workplace to a place to belong. At TUI we embrace diversity, equality and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and life assurance
• Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
• Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
• Complimentary uniform and work-related airport parking
• Excellent rates with foreign exchange
• Pension scheme