C&B Event Manager (Operational)

The Midland Hotel; Brighton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join The Midland Hotel as a Meeting & Events Operations Supervisor to oversee our dedicated team in delivering exceptional service in a vibrant hospitality environment. This role offers valuable experience, competitive benefits, and career growth opportunities within a supportive and friendly workplace culture.

Benefits

Discounted hotel stays

Flexible working hours without split shifts

Smart uniform and meals on duty

Employee benefits like pension and life assurance

Celebrations and recognition events

Annual charity events

Extensive training courses

Opportunities to relocate within the UK and Ireland

28 days holiday increasing with service

Qualifications

• Experience in Meeting & Events operations or strong team leadership.
• Must have a genuine interest in hospitality and customer service.
• Flexibility to work in various shifts including weekends.

Responsibilities

• Supervise the Meeting & Events team to ensure high service standards.
• Prepare teams based on daily bookings and events.
• Handle cash and till procedures accurately.

Skills

Supervisory experience

Excellent communication skills

Good people skills

Ability to work under pressure

Job description

At Leonardo Hotels, we are recruiting for a Supervisor role to join our Meeting & Events Operations team. We are looking for an enthusiastic, genuine, and friendly individual who enjoys working in hotels and providing excellent hospitality to our guests, ensuring they have a memorable stay.

As a Meeting & Events Operations Supervisor,

We want you to be part of a diverse team dedicated to delivering excellent hospitality and service across our restaurant, bar, and conference departments. We set high standards to surprise and delight our customers and deliver memorable experiences.

What we are looking for:

• Supervisory experience or strong team experience in Meeting & Events, eager to take on more responsibility
• Excellent communication skills to interact effectively with guests and team members
• Flexibility to work various shifts, including mornings, evenings, and weekends (no split-shifts)
• Ability to understand and meet customer needs
• Good people skills and a team-oriented attitude
• Genuine interest in hospitality and customer service
• Confidence with systems and payment handling
• Ability to work under pressure and multitask in a fast-paced environment
• Promptly resolve customer complaints

The job responsibilities include:

• Supervising the Meeting & Events team, ensuring high standards of service
• Preparing the team for daily operations based on bookings and events
• Serving food and drinks and providing excellent customer service as a role model
• Maintaining a visible presence to promptly address guest requests and keep areas tidy
• Handling guest complaints professionally to ensure satisfaction
• Training and motivating team members
• Managing cash, float, and till procedures accurately

Why work for us?

Join us for practical training, development, and opportunities for progression within a dynamic and expanding company. We support your career growth in hospitality through various programs.

Benefits include:

• Varied and interesting work environment
• Flexible working hours without split shifts
• Friendly colleagues and a positive workplace culture
• Celebrations and recognition, including birthday cards and Employee of the Month
• Opportunities to relocate across our UK and Ireland locations with support
• Smart uniform, meals on duty, and engagement activities
• Annual charity events and extensive training courses
• Discounted hotel stays and employee benefits such as pension, life assurance, and wellbeing support
• 28 days holiday including bank holidays, increasing with service