Deputy Care Operations Manager

Secure Care UK - Bases; Maidstone; On-site; GBP 29,000 - 35,000; Full time

Job summary

Secure Care UK - Bases is seeking a Deputy Care Operations Manager in Maidstone to oversee patient care and team management. This full-time role demands leadership in a supportive environment, with a focus on mental health, ensuring high standards of care and compliance with industry regulations.

Benefits

Company pension

Cycle to work scheme

Health Care Cash plan

Employee Assistance Programme

Additional Annual Leave after 2 years

Qualifications

• Experience in healthcare with a focus on mental health.
• Excellent communication and IT skills necessary.
• Past police record must be disclosed.

Responsibilities

• Ensure compliance with health & safety standards.
• Monitor and improve patient care standards.
• Recruit, develop, and motivate team members.

Skills

Communication

Teamwork

Resilience

Education

Valid UK Manual Driving License

Job description

Job Title: Deputy Care Operations Manager, Maidstone

Client:

Secure Care UK - Bases

Location:

Maidstone, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

43b42528e08e

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Reports to: Area Care Operations Manager (ACOM)

Job Types: Full-time

Shift Patterns:

• 12 hour shifts
• Day shifts
• Night shifts

Qualifications:

• Full UK Manual Driving License (Required)
• Enhanced DBS certificate within the last 3 years (preferred)

Benefits:

• Company pension
• Cycle to work scheme
• Refer a friend scheme
• Health Care Cash plan upon successful completion of 6 months probationary period
• Enhanced DBS
• Eligibility for Blue Light membership
• Employee Assistance Programme from day one
• All logo required uniform
• Provision of PPE and Equipment
• Additional Annual Leave after 2 years of service
• Wagestream - a financial wellbeing platform for frontline workers

If you are looking for a rewarding role in Mental Health Care, this opportunity is for you!

Working in healthcare is fulfilling as it allows you to make a positive impact during vulnerable times.

We seek experienced, caring, and committed Deputy Care Operation Managers with an engaging approach to enhance their skills within the Mental Health sector. Your role will involve delivering high standards of patient transition care responsibly and supporting team management and motivation.

You should be passionate, empathetic, highly motivated, and thrive in a team environment to provide exceptional care. Building positive relationships with patients and making a difference during their time of need is core to our values. If this resonates with you, we want to hear from you!

This role involves transporting patients safely, respecting their dignity, and using trained techniques when necessary to ensure safety. The satisfaction comes from playing an essential part in their crisis management.

Main Responsibilities and Accountabilities:

• Enforce health & safety standards daily to ensure legislative compliance.
• Model quality patient care, uphold company values, and adhere to policies and procedures.
• Maintain professional conduct and instill it within the team.
• Monitor and improve patient care standards, fostering a learning culture.
• Recruit, induct, develop, and retain team members.
• Motivate and care for the team through effective communication, meetings, and coaching.
• Identify development needs and manage performance issues.
• Manage electronic data systems and resolve issues promptly.
• Balance administrative duties with patient care during transitions.
• Engage in continuous professional development and reflection.
• Meet business KPIs, goals, and objectives.
• Maintain vehicle standards at the highest level.
• Support and implement company initiatives and adapt to change.
• Manage rotas for efficiency and care standards.
• Use reports and data for decision-making and approve timesheets.
• Support teams during on-call periods.
• Participate in business development through networking and relationships.
• Uphold the SCUK brand and standards.
• Coordinate with departments for deployment, audits, and procedures.
• Ensure all activities comply with legislation.
• Perform other duties as assigned.

Who Are We?

Founded in 2012, we specialize in secure patient transport and have grown significantly. Our core values are Patient First, Respect, Openness, Unity, and Determination. We partner with NHS trusts and private clients, and are part of the Restraint Reduction Network (RRN).

We are proud to be the only UK secure patient transport company with RRN training and standards. Celebrating over 10 years, we have expanded from Sussex to cover most of the UK and some international transfers, providing excellent service year-round.

Equality, Diversity, and Inclusion:

We are committed to creating an inclusive culture where everyone feels valued and respected. We encourage inclusive behavior among colleagues, patients, and visitors, acting as ambassadors for inclusion.

Background & Experience:

• Valid UK Manual Driving License with at least 12 months driving experience
• Excellent communication and IT skills
• Ability to remain calm under pressure and demonstrate resilience
• Effective team player
• High attention to detail

Please disclose any past police record, considering the Rehabilitation of Offenders Act 1974. Past convictions will be reviewed based on circumstances and age.

In Return, We Offer:

• Comprehensive training including patient care, transport, de-escalation, physical intervention, handcuffing, and first aid, with additional training opportunities.
• Support and mentoring to develop skills in Mental Health, with career progression options.
• Continual Professional Development (CPD) with accredited qualifications and specialized training.
• Awards and recognition programs, including peer-nominated Care Awards and monthly driver rewards.
• Suggestion scheme encouraging employee ideas, rewarded with vouchers.

Note: Our new address is (The Old Stables, Tonbridge Road, Mereworth, Maidstone, ME18 5LR).

Contract Details:

Full-time, 40.93 hours/week, on a 4 on 4 off shift pattern, alternating days and nights.

Remuneration from 1st May: £14.29/hour, with annual pay around £29,993.83, subject to discussion during interviews. Overtime and shift enhancements are available, details provided during the interview.