C&B EVENT MANAGER (OPERATIONAL)

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Leonardo Hotels is seeking a Meeting & Events Operations Supervisor in Brighton. This role involves leading a team in ensuring exceptional hospitality, overseeing operations, and maintaining high service standards. Candidates should possess strong communication and flexibility skills, along with a passion for hospitality, to drive guest satisfaction.

Benefits

Flexible working hours with no split shifts

Opportunities for relocation across multiple locations

Uniform and meals on duty

28 days holiday including bank holidays

Savings on pension and life assurance

Qualifications

• Supervisory experience or strong team experience in Meeting & Events.
• Confidence with systems and handling payments.
• A genuine interest in hospitality.

Responsibilities

• Supervise the Meeting & Events Operations team, ensuring responsibilities are clear.
• Serve food and drinks, providing excellent customer service.
• Handle guest complaints efficiently.

Skills

Communication

Teamwork

Flexibility

Customer Service

Multitasking

Problem-solving

Job description

At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who enjoys working in hotels and providing excellent hospitality to our guests, contributing to a memorable stay.

As Meeting & Events Operations Supervisor

We want you to be part of a diverse team working together to deliver excellent hospitality and products in the restaurant, bar, or conference departments. We set high standards to surprise and delight our customers and ensure a great experience.

What We Want You To Have:

• Supervisory experience or strong team experience in Meeting & Events, looking to take on additional responsibility
• Excellent communication skills to interact with guests and team members
• Flexibility to work different shifts, including mornings, evenings, and weekends (no split shifts)
• The ability to understand and meet customer needs
• Good people skills to work well in a team and create a fun work environment
• A genuine interest in hospitality
• Confidence with systems and handling payments
• Ability to work under pressure and multitask in a fast-paced environment
• Promptly resolve customer complaints

The Job:

• Supervise the Meeting & Events Operations team, ensuring responsibilities are clear and standards are high
• Be familiar with daily bookings and prepare the team accordingly
• Serve food and drinks, providing excellent customer service and demonstrating hospitality
• Maintain a visible presence to respond to guest requests and keep areas tidy
• Handle guest complaints efficiently to ensure satisfaction
• Train and motivate team members
• Manage cash, charge, float, and till procedures accurately

Why Work With Us:

We offer practical training, development, and progression within a dynamic company. If you want a career in hospitality, we have programs to support your growth.

Some benefits include:

• Varied and interesting work; no two days are the same
• Flexible working hours with no split shifts
• Working with friendly people
• Celebrations and engagement activities
• Opportunities for relocation across multiple UK and Ireland locations
• Uniform, meals on duty, and other employee benefits
• 28 days holiday including bank holidays, increasing with service
• Savings on pension, life assurance, wellbeing, and wedding leave

About The Grand Brighton:

Opened in 1864, The Grand Brighton is an iconic Victorian hotel on Brighton's seafront, offering luxurious rooms, dining, and event spaces. It is an AIM Gold accredited venue known for delivering fantastic experiences.

About Leonardo Hotels:

Our vision is to be the first choice for genuine hospitality. Part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel, with over 50 in the UK & Ireland. We value personality, friendliness, and a positive attitude, offering a fun and respectful work environment with excellent benefits.