Buyer Services Manager

Cox Automotive Europe; Northampton; On-site; GBP 42,000 - 60,000; Full time

Job summary

Cox Automotive is seeking a commercially minded Buyer Services Manager to join our Northampton team and strengthen partnerships with dealers and buyers across our channels. This field-based role requires regular travel and a customer-first mindset to deliver exceptional service.

You will develop and manage a portfolio of buyers, drive participation across sales channels, and analyse performance data to improve conversion and buyer experience.

Qualifications

• Proven track record in sales, account management or business development.
• Experience within automotive, auctions or dealer services is beneficial.
• Strong relationship-building and networking skills.

Responsibilities

• Grow active buyer numbers and transaction volumes across your customer portfolio.
• Build strong, long-term relationships with dealers and key buying customers.
• Drive provisional sale performance and improve conversion rates.
• Support the resolution of buyer queries, complaints and arbitration cases.
• Analyse sales performance data and implement improvement strategies.
• Collaborate with branch management, operations and marketing to maximise engagement.
• Promote Cox Automotive products and identify new business opportunities.

Skills

Sales experience

Account management

Relationship building

Negotiation

Data analysis

Customer service

Job description

Field Based with regular branch and customer travel

Drive Growth. Build Relationships. Deliver Exceptional Buyer Experiences.

At Cox Automotive, we’re transforming the way the automotive industry buys, sells, own and use vehicles. We’re looking for a commercially minded Buyer Services Manager to join our Northampton team and play a pivotal role in driving buyer engagement, auction performance and customer growth.

This is an exciting opportunity for a relationship-focused sales professional with experience in automotive, remarketing, auctions, fleet or dealer services who thrives on developing customer partnerships and delivering outstanding results.

About the Role

As a Buyer Services Manager, you’ll be responsible for developing and managing a portfolio of buyers, increasing participation across our sales channels and ensuring customers receive a first-class experience.

Key responsibilities include:

• Growing active buyer numbers and transaction volumes across your customer portfolio.
• Building strong, long-term relationships with dealers and key buying customers.
• Driving provisional sale performance and improving conversion rates.
• Supporting the resolution of buyer queries, complaints and arbitration cases.
• Analysing sales performance data and implementing strategies for improvement.
• Working closely with branch management, operational teams and marketing colleagues to maximise buyer engagement.
• Promoting the wider Cox Automotive product portfolio and identifying new business opportunities.
• Visiting customers regularly to understand their needs and strengthen partnerships.

About You

We’re keen to hear from candidates who can demonstrate:

• A proven track record in sales, account management or business development.
• Experience within automotive, auctions, vehicle remarketing, fleet or dealer services.
• Excellent relationship-building and networking skills.
• Strong communication, negotiation and problem‑solving abilities.
• Experience influencing and motivating others to achieve targets.
• A customer-first mindset with a passion for delivering exceptional service.
• The ability to analyse performance metrics and turn insights into action.

Why Join Cox Automotive?

Joining Cox Automotive means becoming part of a global organisation that is shaping the future of mobility. We offer a collaborative culture, opportunities for development and the chance to make a real impact within a market-leading business.

If you’re commercially driven, passionate about building customer relationships and ready for your next challenge, we’d love to hear from you.

Inclusion, Diversity & Equality

At Cox Automotive, we believe that diverse perspectives, backgrounds and experiences make us stronger. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to achieve their full potential.

We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity or expression, race, ethnicity, religion or belief, sex, sexual orientation, marriage or civil partnership status, pregnancy or maternity status, or any other characteristic protected by law.

We are committed to providing an accessible recruitment process and will make reasonable adjustments wherever possible to support candidates throughout their application journey.

Together, we’re building a culture where everyone belongs.