Luxury Hotel Butler - 5-Star Guest Experience Expert

The Ritz London; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Free meals on duty

Pension scheme

Employee discounts

Wellness support

Job summary

The Ritz London is seeking a dynamic Butler to join its Rooms Division, delivering exceptional service to guests and upholding the hotel’s renowned 5-star standards. The role requires coordinating with Housekeeping, Room Service, Reception and Concierge to anticipate needs and ensure flawless guest experiences.

Ideal candidates will have relevant 5-Star property experience, superb English communication, and a polished, professional demeanor suitable for a luxury environment.

Qualifications

• Relevant experience in a 5-Star property or household equivalent is essential
• Excellent customer service skills and discretion
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

Responsibilities

• Provide unparalleled service to guests and ensure all facilities and requests are well taken care of, anticipating needs in advance
• Collaborate with Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain 5-star standards

Skills

Customer service

Discretion

Organisational skills

English fluency

Professional attitude

Team collaboration

Job description

The Ritz London is seeking a dynamic Butler to join its Rooms Division, delivering exceptional service to guests and upholding the hotel’s renowned 5-star standards. The role requires coordinating with Housekeeping, Room Service, Reception and Concierge to anticipate needs and ensure flawless guest experiences.

Ideal candidates will have relevant 5-Star property experience, superb English communication, and a polished, professional demeanor suitable for a luxury environment.