Business Systems Manager - D365 Business Central

Opus Recruitment Solutions Limited; Greater Manchester; On-site; GBP 45,000 - 55,000; Full time

Job summary

Opus Recruitment Solutions Limited is partnering with a growing international manufacturing and distribution business to recruit a Business Systems Analyst focused on Microsoft Dynamics 365 Business Central. You will balance hands-on support with process improvement and project delivery to optimise systems and drive digital transformation.

In this role you will support and configure D365 BC across Order Management, Purchasing, Inventory, Manufacturing and Warehouse modules, while collaborating

Qualifications

• Experience supporting and configuring Microsoft Dynamics 365 Business Central.
• Experience with ERP, CRM, HR, Manufacturing and Warehouse systems.
• Proven track record delivering process improvements.
• Experience in software implementations and project delivery.
• Ability to map business processes and drive continuous improvement.
• Exposure to AI-driven automation.

Responsibilities

• Provide 1st-3rd line support across business applications.
• Investigate issues and implement long-term fixes.
• Identify opportunities for process improvement and system optimisation.
• Gather requirements and deliver enhancements through configuration, testing and implementation.
• Manage change requests end-to-end.
• Support system implementation projects and upgrades.
• Coordinate with vendors to ensure project delivery.
• Create and maintain process maps, guides, and test scripts.
• Deliver user training when new functionality is introduced.

Skills

Dynamics 365 BC

Process improvement

Stakeholder collaboration

Testing & configuration

Job description

Business Systems Analyst (D365 Business Central)

Salary: Up to £50,000 + Benefits

We're working with a growing international manufacturing and distribution business that is investing heavily in its business systems landscape.

This is an excellent opportunity for someone who enjoys a blend of hands‑on support, business analysis, process improvement, and project delivery. You'll work closely with stakeholders across the business, helping to optimise processes, deliver system enhancements, and support ongoing digital transformation initiatives.

The Role

As a Business Systems Analyst, you'll be responsible for the support, enhancement and continuous improvement of a broad application estate, including ERP, CRM, HR, Manufacturing and Warehouse systems.

Working within a small, collaborative team, you'll balance day‑to‑day support activity with longer‑term improvement projects, ensuring systems remain reliable while identifying opportunities to drive greater efficiency and automation across the business.

Key Responsibilities

• Provide 1st, 2nd and 3rd line support across a range of business applications.
• Investigate application and data‑related issues, identifying root causes and implementing long‑term solutions.
• Work closely with business stakeholders to identify opportunities for process improvement and system optimisation.
• Gather requirements and deliver application enhancements through configuration, testing and implementation.
• Manage change requests from inception through to deployment.
• Support system implementation projects, upgrades and business transformation initiatives.
• Coordinate with external partners and software vendors to ensure successful project delivery.
• Create and maintain documentation including process maps, user guides, configuration records and test scripts.
• Develop and deliver user training when new functionality or systems are introduced.

Requirements

• Strong experience supporting and configuring Microsoft Dynamics 365 Business Central.
• Knowledge across key Business Central functional areas including:
• Order Management
• Purchasing
• Inventory Management
• Manufacturing
• Experience supporting multiple business applications rather than a single platform.
• Ability to troubleshoot and analyse both system configuration and data‑related issues.
• Proven track record of delivering process improvements and system enhancements.
• Experience participating in software implementations and project delivery.
• Exposure to CRM, HRIS, MES or WMS platforms.
• Experience implementing AI‑driven business process automation.
• Business process mapping and continuous improvement methodologies.

What's on Offer?

• Salary up to £50,000
• Opportunity to work within a global organisation undergoing significant systems investment
• Exposure to a broad technology landscape beyond ERP
• Involvement in business‑critical transformation projects
• Career progression towards senior business applications or applications management roles
• Collaborative and supportive team environment

If you're a Dynamics 365 Business Central professional who enjoys improving business processes, solving complex system challenges and playing a key role in transformational projects, we'd love to hear from you.