IT Systems Business Analyst

Forterro; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Forterro is seeking an IT Systems Business Analyst in London to join our Enterprise IT Applications team. You will analyse and document business requirements, align with transformation programs, and collaborate with stakeholders, IT leadership and partners to deliver scalable, robust business solutions.

You will elicit, document and validate BRDs and functional specs, engage stakeholders, and drive process improvements across CRM, ERP and finance systems.

Qualifications

• Proven experience in business analysis for CRM, Finance, ERP and enterprise IT systems.
• Strong knowledge of BA methodologies and tools (BABOK, UML, BPMN).
• Experience supporting projects during business transformations including M&A integration and change management.
• Experience with on-prem to SaaS migrations, especially internal use software and Office 365.
• Familiarity with SaaS platforms, data migrations, security, governance and compliance.
• Excellent communication and interpersonal skills to work with senior executives and cross-functional teams.
• Ability to elicit, document and manage business and technical requirements including BRDs and functional specs.
• Experience in process mapping and reengineering to improve efficiency.
• Strong data modelling, analysis and reporting skills.
• Analytical problem solving and ability to implement corrective actions.
• Understanding of financial principles and ability to analyse project-related financial data.
• Leadership and mentoring of junior analysts in cross-functional teams.

Responsibilities

• Elicit, document and manage business and technical requirements from stakeholders; create BRDs and functional specs.
• Engage stakeholders, facilitate regular communications throughout the project lifecycle.
• Analyse current business processes and identify improvements; implement change initiatives.
• Analyse complex data sets and prepare actionable reports for decision making.
• Collaborate with technical teams to design and validate solutions aligned to business goals.
• Support change management to ensure smooth adoption of new systems and processes.
• Develop and execute test plans; conduct UAT and ensure quality standards.
• Assist project managers with planning, documentation and reporting.
• Develop training materials and deliver end-user training; provide post-implementation support.
• Ensure compliance with regulatory requirements and governance frameworks.
• Implement governance to align with organisational policies.

Skills

Business Analysis

Stakeholder Management

Requirements Documentation

Process Improvement

Data Analysis

Problem Solving

Financial Acumen

Leadership

BABOK

UML

BPMN

Office 365

CRM systems

ERP systems

Tools

Office 365

CRM Systems

ERP Systems

Job description

IT Systems Business Analyst

Department: IT

Employment Type: Permanent

Location: UK, London (HQ)

Description

The Senior Business Analyst will play a pivotal role in our Enterprise IT Applications team, responsible for analysing, documenting, and providing guidance on business requirements and ensuring the overall alignment with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future-proof business solutions. This is an internal role, and requires excellent communication, problem‑solving abilities and collaboration skills.

Responsibilities

• Requirements Elicitation and Documentation: Gather, document, and manage business and technical requirements from stakeholders. Create detailed business requirement documents (BRDs) and functional specifications.
• Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations.
  Facilitate regular communication and updates to stakeholders throughout the project lifecycle.
• Process Analysis and Improvement: Analyse current business processes and identify areas for
  improvement. Develop and implement process improvement initiatives.
• Data Analysis and Reporting: Analyse complex data sets to provide actionable insights. Create and present data reports to support decision-making.
• Solution Design and Validation: Collaborate with technical teams to design and validate solutions that
  meet business requirements. Ensure solutions align with business goals and objectives.
• Change Management: Support change management initiatives to ensure smooth transition and adoption of new systems and processes. Develop and implement change management strategies.
• Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet business
  requirements. Conduct user acceptance testing (UAT) and ensure quality standards are met.
• Project Support: Provide support to project managers in planning and executing projects. Assist in project documentation and reporting.
• Training and Support: Develop training materials and conduct training sessions for end-users. Provide
  ongoing support to users post-implementation.
• Compliance and Governance: Ensure projects comply with regulatory and compliance requirements.
• Implement governance frameworks to ensure alignment with organisational policies.

Skills, Knowledge & Expertise

• Business Analysis Expertise:
  • Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT systems.
  • Strong understanding of business analysis methodologies and tools (e.g., BABOK, UML, BPMN).
• Business Transformation Experience:
  • Demonstrated ability to support projects during significant business transformations, including M&A integration and organisational change management.
  • Experience in on-prem to SaaS migrations, particularly for internal use software and Office 365.
• Technical Proficiency:
  • Familiarity with SaaS platforms and data migrations.
  • Familiarity with security solutions, compliance, and governance frameworks.
• Stakeholder Management:
  • Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams.
  • Ability to influence and drive consensus among stakeholders with varying priorities.
• Requirements Gathering and Documentation:
  • Strong skills in eliciting, documenting, and managing business and technical requirements.
  • Experience in creating detailed business requirement documents (BRDs) and functional specifications.
• Process Improvement:
  • Ability to analyse and improve business processes to enhance efficiency and effectiveness.
  • Experience in process mapping and re-engineering.
• Data Analysis:
  • Strong analytical skills to interpret complex data and provide actionable insights.
  • Experience with data modelling, data analysis, and reporting tools.
• Problem‑Solving and Analytical Skills:
  • Strong analytical skills to assess complex business requirements and develop innovative solutions.
  • Ability to troubleshoot issues and implement corrective actions promptly.
• Financial Acumen:
  • Understanding of financial principles and ability to analyse financial data related to business projects.
  • Experience in financial reporting and analysis.
• Leadership and Team Collaboration:
  • Proven leadership skills to manage and mentor junior analysts, fostering a collaborative and high‑performance environment.
  • Ability to work effectively in cross‑functional teams.