Business Process & Systems Manager

Star Refrigeration Limited; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Job summary

Star Refrigeration Limited in Glasgow is seeking a Business Process & Systems Manager to enhance operational efficiency through improved processes and systems. This hands-on role focuses on aligning business processes with strategic goals while leading a culture of continuous improvement.

The ideal candidate will identify inefficiencies, design better workflows, and provide direction to team members, ensuring that system developments support enhanced operational effectiveness.

Qualifications

• Experience in identifying and improving business processes.
• Knowledge of Lean principles.
• Ability to lead and develop teams.

Responsibilities

• Identify, map, and improve business processes.
• Use Lean principles to remove waste and inefficiencies.
• Lead governance over process documentation and improvements.

Job description

As our Business Process & Systems Manager, you will improve how our business works by developing better processes, systems and ways of working. This is a practical, hands‑on role with a strategic focus. You will help align business processes and systems with our wider goals, lead improvement activity, and support teams to build a culture of continuous improvement across the organisation.

• Identifying, mapping and improving business processes.
• Using Lean principles to remove waste, bottlenecks and inefficiencies.
• Designing better ways of working that simplify processes and improve effectiveness.
• Translating improvement opportunities into clear system and technology requirements.
• Ensuring systems development and configuration support improved business processes.
• Leading and developing the Systems Lead and Systems Support Analyst.
• Providing clear direction, feedback and development support to the team.
• Maintaining governance over process documentation, system changes and continuous improvement activity.