Business Systems Analyst

Vivedia; Sheffield; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Vivedia in Sheffield seeks a Business Systems Analyst to own the Salesforce roadmap, map and optimize business processes, and embed AI and automation into daily work. You will turn challenges into practical, high-value solutions while engaging senior stakeholders and ensuring tangible benefits beyond software releases.

Join a team building smarter, simpler working patterns and delivering real business impact from day one.

Qualifications

• Experience as a Business Analyst or similar role examining processes and systems.
• Experience owning a backlog, roadmap or portfolio of system enhancements.
• Strong process mapping and business improvement skills.
• Ability to engage confidently with both technical and non-technical stakeholders.
• Experience translating requirements into user stories and specifications.
• Commercially minded prioritisation focusing on value and AI/automation interest.

Responsibilities

• Own the Salesforce backlog and roadmap, prioritising initiatives by value.
• Translate ideas and requirements into clear user stories and deliverables.
• Ensure solutions are tested, adopted and deliver real benefits.
• Identify where AI, automation and digital tools reduce manual effort.
• Build and prioritise a pipeline of value-creating opportunities.
• Collaborate with AI specialists to turn ideas into practical solutions.
• Embed AI capabilities into processes and systems, not as standalone tools.

Skills

Business Analysis

Salesforce

AI Interest

Automation

Stakeholder Engagement

Backlog Ownership

Job description

Sheffield - Hybrid Working 3 days per week

Transform Systems, Process & AI at Scale

Are you the person who sees how work should flow, not just how it does today?

At Vivedia, we're on a mission to build smarter, simpler ways of working that help our people deliver exceptional experiences for our customers. Technology is a key part of that journey, and we're looking for a Business Systems Analyst to play a pivotal role in shaping the future of our systems, processes, automation and AI capabilities.

This isn't a traditional Business Analyst role.

You'll be the owner of our Salesforce roadmap, the authority on business processes within our AI Enablement function, and the person who turns business challenges into practical, high-value solutions. You'll help us identify where processes create friction, where automation can remove effort, and where AI can genuinely improve the way our teams work every day.

If you enjoy improving how businesses operate, influencing senior stakeholders, and using technology to solve real problems, we'd love to hear from you.

What You'll Be Doing

Own Our Salesforce Roadmap

• Lead the backlog and roadmap for Salesforce, prioritising initiatives based on business value and measurable outcomes.
• Act as the go-to expert on how our core systems support the business.
• Translate ideas, challenges and requirements into clear user stories and defined deliverables.
• Ensure solutions are properly tested, adopted and deliver genuine benefits, not just technical releases.
• Identify where AI, automation and digital tools can eliminate manual effort and improve efficiency.
• Build and prioritise a pipeline of opportunities that create real business value.
• Work closely with our AI specialists to turn ideas into practical solutions.
• Help embed AI capabilities directly into business processes and systems rather than treating them as standalone tools.

Improve Business Processes

• Map and analyse how work flows across the organisation.
• Challenge inefficiencies, duplication and unnecessary complexity.
• Design simpler, smarter ways of working before recommending system changes.
• Build lasting internal knowledge and reduce reliance on external partners.

Be the Intelligent Client

• Act as the day‑to‑day relationship lead for our managed service partner.
• Ensure requirements are clearly defined, prioritised and aligned with business goals before development begins.
• Challenge, refine and improve requests to maximise value and minimise waste.

What We're Looking For

We're looking for someone who combines strong analytical thinking with a genuine passion for improving how organisations work.

You’ll likely bring:

• Experience as a Business Analyst, Systems Analyst, or similar role.
• Experience owning a backlog, roadmap or portfolio of system enhancements.
• Strong process mapping and business improvement skills.
• The ability to engage confidently with both technical and non-technical stakeholders.
• Experience translating business requirements into structured user stories and specifications.
• A commercially minded approach to prioritisation, focusing on value rather than volume.
• An interest in AI, automation and emerging technologies.
• Experience working with Salesforce or another enterprise business platform.
• A collaborative mindset and passion for creating sustainable, documented ways of working.

Why Join Vivedia?

This is a unique opportunity to help shape how a growing business uses systems, automation and AI to transform the way it operates.

You’ll have the chance to:

Own and influence the Salesforce roadmap

Drive meaningful AI and automation initiatives

Improve business processes across multiple functions

Work alongside a dedicated AI Enablement team

Deliver visible business impact from day one

Help build the future of digital enablement at Vivedia

Ready to make technology work smarter for people?