Business Systems Analyst - Digital Transformation

Sureserve; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

24 days annual leave + bank holidays

Sureserve Benefits Hub discounts

Virtual GP service

Employee assistance programme (EAP)

Bike2Work scheme

Job summary

Sureserve is recruiting a Business Systems Analyst to support the delivery of the Digital Transformation Strategy, working with the Head of Digital Transformation to gather requirements, implement digital solutions and drive improvements across the organisation.

The role focuses on enhancing operational efficiency and service delivery, with responsibilities spanning system support, data quality, documentation and user training in a fast-paced environment.

Qualifications

• Experience supporting business applications or digital systems.
• Experience investigating issues and coordinating resolutions.
• Experience gathering requirements and improving processes.
• Experience creating user documentation and guides.
• Experience supporting user training or digital adoption.
• Strong data quality and information management knowledge.
• Proficient with Microsoft 365 and related digital tools.

Responsibilities

• Provide functional support for core business systems and applications.
• Investigate and resolve system and process issues.
• Escalate technical, security and infrastructure matters where required.
• Manage support requests and maintain system documentation.
• Identify opportunities to improve system performance and user support.

Skills

Business applications support

Issue investigation

Requirements gathering

Process mapping

User training support

Data quality

Digital adoption

Tools

Microsoft 365

Job description

Sureserve is recruiting a Business Systems Analyst to support the delivery of the Digital Transformation Strategy, working with the Head of Digital Transformation to gather requirements, implement digital solutions and drive improvements across the organisation.

The role focuses on enhancing operational efficiency and service delivery, with responsibilities spanning system support, data quality, documentation and user training in a fast-paced environment.