Business Systems Analyst

Sureserve; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

24 days annual leave + bank holidays

Sureserve Benefits Hub discounts

Virtual GP service

Employee assistance programme (EAP)

Bike2Work scheme

Job summary

Sureserve is recruiting a Business Systems Analyst to support the delivery of the Digital Transformation Strategy, working with the Head of Digital Transformation to gather requirements, implement digital solutions and drive improvements across the organisation.

The role focuses on enhancing operational efficiency and service delivery, with responsibilities spanning system support, data quality, documentation and user training in a fast-paced environment.

Qualifications

• Experience supporting business applications or digital systems.
• Experience investigating issues and coordinating resolutions.
• Experience gathering requirements and improving processes.
• Experience creating user documentation and guides.
• Experience supporting user training or digital adoption.
• Strong data quality and information management knowledge.
• Proficient with Microsoft 365 and related digital tools.

Responsibilities

• Provide functional support for core business systems and applications.
• Investigate and resolve system and process issues.
• Escalate technical, security and infrastructure matters where required.
• Manage support requests and maintain system documentation.
• Identify opportunities to improve system performance and user support.

Skills

Business applications support

Issue investigation

Requirements gathering

Process mapping

User training support

Data quality

Digital adoption

Tools

Microsoft 365

Job description

Overview of the Role

Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well‑positioned to support our clients now and in the future.

The Business Systems Analyst supports the delivery of SCE's Digital Transformation Strategy by helping improve business processes, systems, data quality and digital adoption across the organisation.

Working under the direction of the Head of Digital Transformation, the role partners with stakeholders to gather requirements, implement digital solutions and drive continuous improvement initiatives that enhance operational efficiency and service delivery.

Key Responsibilities

• Provide functional support for core business systems and applications
• Investigate and resolve system and process‑related issues
• Escalate technical, security and infrastructure matters where required
• Manage support requests and maintain system documentation
• Identify opportunities to improve system performance and user support

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

Essential Knowledge & Experience

• Experience supporting business applications, digital systems or technology‑enabled business change
• Experience investigating issues, identifying root causes and coordinating resolutions
• Experience gathering requirements and supporting process or system improvements
• Experience creating business and user documentation, including process maps, guides and training materials
• Experience supporting user training, system demonstrations or digital adoption initiatives
• Good understanding of data quality and information management principles
• Strong working knowledge of Microsoft 365 applications and digital technologies

Salary: £35-40K per annum

Location: Waltham Abbey, London, E4 7RW

Contract Type: Permanent

Working Hours: 40hrs per week

Working pattern: Monday-Friday

Benefits

• We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
• Competitive salary
• 24 days annual leave plus bank holidays
• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

In addition, the role offers

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Home & Electronics – salary sacrifice purchase scheme

Equal Opportunities

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [insert email address here]

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.