Business Systems Analyst

Intrinsic Talent; London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Business Systems Analyst to enhance their operations using Dynamics 365 Business Central. The role promises a collaborative environment, focusing on continuous improvement and impactful contributions across multiple departments. Ideal candidates will be proactive problem-solvers with substantial experience.

Qualifications

• At least 3 years’ experience with D365 Business Central.
• Experience in a retail head office or similar environment.
• Familiarity with LogicApps, JSON/XML.

Responsibilities

• Support the day-to-day use of Dynamics 365 across the business.
• Investigate and resolve recurring issues.
• Guide users through best practices and improve processes.

Skills

Problem-solving

Communication

Dynamics 365 Business Central

Tools

Azure LogicApps

PowerBI

Job description

This range is provided by Intrinsic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Business Systems Analyst

Hybrid – 3 days a week in London HQ

Up to £45,000 + benefits

Full-time, permanent

We’re working with a much-loved British retail brand on the search for a Business Systems Analyst - someone who knows their way around Dynamics 365 Business Central and wants to make a tangible difference across a business that values craft, collaboration, and continuous improvement.

You’ll be part of a small, people-focused tech team that keeps the operational engine running smoothly - helping teams across retail, logistics, merchandising and finance get the most out of Business Central. This is a hands-on, solutions-focused role with plenty of variety. Some days you’ll be troubleshooting and unblocking, others you’ll be supporting integration projects or identifying opportunities for smarter, more streamlined ways of working.

What you'll be doing:

• Supporting the day-to-day use of Dynamics 365 Business Central across the business
• Investigating, resolving and preventing recurring issues - working with internal teams and external partners
• Improving processes and guiding users through best practice, documentation and training
• Owning BC support tickets and knowledge-sharing across departments
• Working across key areas like retail operations, stock & logistics, finance, wholesale and merchandising
• Supporting integrations using tools like Azure LogicApps, TrueCommerce, and more
• Helping colleagues do their best work by enabling the systems behind the scenes

About you:

• You bring at least 3 years’ hands-on experience with D365 Business Central
• You’ve worked in a retail head office or similar environment and understand the operational flow
• You’re a great communicator, confident supporting users at all levels
• You love solving problems and aren’t fazed by the unknown
• You care about getting things right, not just getting them done
• You might even know your way around LogicApps, JSON/XML, or PowerBI

Why this role:

You’ll join a business that takes pride in doing things properly - balancing beautiful products with strong values. The culture is friendly, fast-paced and collaborative, and the tech team is well-respected across the business. You’ll have autonomy and support in equal measure, plus the chance to directly impact how things are done.

If you’re someone who enjoys making systems sing and believes good tech should feel invisible when it works, we’d love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Analyst

• Industries

  Retail

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