Business Systems Analyst

CBRE Group, Inc.; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking a Business Systems Analyst to formulate and define system scopes and objectives. The role involves working with internal partners and business units to develop, install and enhance new and current systems.

You will respond to stakeholder inquiries, support end-user applications, gather improvement ideas, and translate needs into system specifications while aligning with CBRE RISE values.

Qualifications

• Bachelor's Degree preferred; in lieu of a degree, combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organizational skills with a strong inquisitive mindset.

Responsibilities

• Respond to stakeholder inquiries regarding system processes and capabilities.
• Research and support end-user applications and test end-user processes using defined guidelines.
• Develop relationships with clients and internal and external IT teams.
• Gather information on areas of improvement and recommend changes to increase user satisfaction.
• Log work tickets with external product vendors or support organizations and provide end-users with simple explanations to improve usage.
• Follow procedures for complex problems, document requirements, and translate into system specifications.
• Deliver correspondence, presentations, and other materials for end-user training.
• Assist with creating customized queries and reports utilizing table matrices.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

Analytical thinking

Organizational skills

Problem solving

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

About the Role

As a CBRE Business Systems Analyst, you will be responsible for formulating and defining system scopes and objectives.

This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install and enhance new and current systems.

What You’ll Do

• Respond to stakeholder inquiries regarding system processes and capabilities.
• Research and support end-user applications and test end-user processes using defined guidelines.
• Develop relationships with clients and internal and external IT teams.
• Gather information on areas of improvement and recommend changes to increase user satisfaction.
• Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner.
• Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.
• Deliver correspondence, presentations, and other materials for end-user training.
• Assist with creating customized queries and reports utilizing table matrices.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You’ll Need

• Bachelor's Degree preferred. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.