Assistant Facilities Manager

CBRE Group, Inc.; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

CBRE Group, Inc. in London is seeking an Assistant Facilities Manager to lead the team coordinating with clients, vendors and contractors to ensure work orders are completed efficiently and effectively.

You will supervise staff, review work orders, and support management with performance reporting and operations oversight. The role emphasizes CBRE's values and requires strong accounting fundamentals and strong MS Office skills.

Qualifications

• 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• Thorough understanding of accounting fundamentals required.
• In-depth understanding of processes, procedures, systems, and related concepts.
• Ability to explain complex concepts or sensitive information.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills with the ability to calculate percentages, discounts, and markups.

Responsibilities

• Provide supervision, performance reviews, and mentorship to team members.
• Resolve complex problems and identify approaches to achieve team objectives.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model CBRE RISE values.
• Guide team through basic knowledge of practices and procedures.
• Work to build consensus.
• Be point of contact for escalated communications between landlord, tenants, and service providers.
• Allocate work orders and schedule repairs from requests.
• Review data from work order reports and create progress status reports for management.
• Review all work orders, proposals and paperwork for accuracy and compliance.
• Check rooms and furniture to identify needs for repairs or renovations.
• Fix minor malfunctions in office equipment.
• Research new services and appliances to facilitate operations.
• Gather and analyze data to identify and solve problems with little precedent.
• Suggest improvements to existing processes and solutions.

Skills

Supervisory experience

Excellent organizational skills

Advanced math skills

Ability to explain complex concepts

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About the Role

As a CBRE Assistant Facilities Manager, you will provide advanced support and supervision to the team coordinating with clients, vendors, and contractors to ensure work orders are completed efficiently and effectively.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do

• Provide supervision, performance reviews, and mentorship to team members.


• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.


• Ensure personal and team outcomes have a positive impact on customer objectives.


• Lead by example and model behaviors that are consistent with CBRE RISE values.


• Guide team through the application of basic knowledge of practices and procedures.


• Work to build consensus.


• Point of contact for escalated communications between landlord, tenants, and service providers by ensuring all procedures, policies, and reporting formats are understood and implemented.


• Allocate work orders and schedule repairs from requests.


• Review data from work order reports and create and present performance and progress status reports to management.


• Review all work orders, proposals, department files, and other paperwork submitted by vendors for accuracy and compliance.


• Check rooms and furniture to identify needs for repairs or renovations.


• Fix minor malfunctions in office equipment.


• Research new services and appliances to facilitate operations.


• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.


• May recommend new techniques.


• Impact own team and other teams whose work activities are closely related.


• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• 5+ years of job-related experience.


• Prior shift manager or supervisory experience preferred.


• Thorough understanding of accounting fundamentals required.


• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.


• Requires the ability to explain complex concepts or sensitive information.


• Expert knowledge of Microsoft Office products (Examples include Word, Excel, Outlook, etc.).


• Excellent organizational skills with a master-level inquisitive mindset.


• Exceptional math skills with the ability to calculate sophisticated figures such as percentages, discounts, and markups.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.