Business Systems Analyst

CBRE; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

CBRE is seeking a Business Systems Analyst to define system scopes and objectives and collaborate with internal partners to develop, install, and enhance enterprise systems. You will interact with clients and IT teams to understand needs and translate them into actionable specifications.

The role emphasizes requirements gathering, end-user training materials, and delivering clear communications while working within CBRE’s standard procedures to meet deadlines.

Qualifications

• Bachelor’s Degree preferred; in lieu of degree, experience and education considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organizational skills with a strong inquisitive mindset.

Responsibilities

• Respond to stakeholder inquiries regarding system processes and capabilities.
• Research and support end-user applications and test end-user processes using defined guidelines.
• Develop relationships with clients and internal and external IT teams.
• Gather information on areas of improvement and recommend changes to increase user satisfaction.
• Log work tickets with external product vendors or support organizations and explain system usage improvements.
• Translate business needs into system specifications and document requirements.
• Deliver correspondence, presentations, and other materials for end-user training.
• Assist with creating customized queries and reports utilizing table matrices.

Skills

Analytical skills

Stakeholder management

Judgment and decision-making

MS Office (Word, Excel, Outlook)

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

About The Role

As a CBRE Business Systems Analyst, you will be responsible for formulating and defining system scopes and objectives.

About The Role

As a CBRE Business Systems Analyst, you will be responsible for formulating and defining system scopes and objectives. This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install and enhance new and current systems.

What You’ll Do

• Respond to stakeholder inquiries regarding system processes and capabilities.
• Research and support end-user applications and test end-user processes using defined guidelines.
• Develop relationships with clients and internal and external IT teams.
• Gather information on areas of improvement and recommend changes to increase user satisfaction.
• Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner.
• Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.
• Deliver correspondence, presentations, and other materials for end-user training.
• Assist with creating customized queries and reports utilizing table matrices.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You’ll Need

• Bachelor's Degree preferred. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.